Shift Roster Time zone issue

Vibha19
Tera Contributor

‎03-26-2024 01:22 AM

Hi All
on-call scheduling, I  create a shift roster in the India time zone( 11 AM to 8 PM)  once the roster is published it shows US/Eastern time (01 am to 10 AM) how to fix these issues

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Community Alums
Not applicable

‎03-26-2024 01:34 AM

Hi @Vibha19 ,

The Time zone shows as per your instance time zone being set. This is not an issue but an expected behavior. 

Please follow this article to customize: 

https://www.servicenow.com/community/developer-forum/handling-time-zones-in-servicenow-timezoneutils...

 

 

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