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[AnjuG]

Subflow for updating incident in servicenow on updating the issue in Jira
1. Go to Flow Designer in servicenow
2. Open the “Process Jira Webhooks” OOTB subflow.
3. Click on three dots on the top right corner to open flow actions menu and click on
copy subflow.
4. Give a suitable name to your subflow and click on Copy.
5. Keep the “Subflow Inputs & Outputs” as it is.
6. Click on the (+) below the Log and select Action
7. Search look up and select “Look Up Record” under Servicenow Core Spokes
8. Configure the Look Up Record action as follows:
a. Table: Incident
b. Conditions: Correlation Id - is - Subflow Inputs -> Issue -> Id
9. Click on Done
10. Click on the (+) below Look up Incident Record and select Action
11. Search update and select Update Record under Servicenow Core Spokes
12. Configure the Update Record action as follows:
a. Record: Drag Incident Record data pill under Lookup Record from data pane
on the right.
b. Table: Auto populated
c. Fields: Description - Subflow Inputs-> Issue -> description
Short Description - Subflow Inputs-> Issue -> summary
d. Add other fields too if required, like this and click on Done
e. Save the subflow and publish it from the top right corner.
Setup Jira Webhook Routing Policy
1. Go to application navigator and search “Webhook”
2. Click on “ Jira Webhook Routing Policies” under Jira Webhooks application. It will
open Decisions list
3. Open “Default Decision” Record and make sure you are under “Jira Spoke “
application scope.
4. Click on the search icon beside the answer field, change the referenced record of the
Document field to the subflow you’ve just created
5. Click Ok and update the Decision record
6. Now go back to your subflow and open the properties.
7. Set Run as to System User and click on Update
8. Now verify/test the subflow by updating the Issue record in Jira, that has been created
by the ServiceNow incident.

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