Send notification to assignee if incident is in active state for 10 days
Hello , I want to Send notification to assignee if incident is in active state for 10 days Thanks
Forum Posts
Remove Discuss button problem form
How to Remove "Discuss" button from the problem form?
I want to update my service now login id
Hello Team, Need help to update my service now login id, can someone please help me on this. Regards,Umesh
Resolved! Flow Designer for Project
Hi Everyone,I created a flow designer that will store the data from stakeholders table to project table field. My question is If I remove the data on stakeholders table how can be also remove it on the project table field ? Here is the output. Lets ...
Not render Content In GlideDialogWindow
Clinet Sript :function onChange(control, oldValue, newValue, isLoading, isTemplate) {if (isLoading || newValue === '') {return;}//Type appropriate comment here, and begin script belowvar selectedType = g_form.getValue('type');g_form.addInfoMessage("s...
Resolved! Getting an error on incident form
Lets consider there are two usersUser 1User 2User 1 have an admin role User 2 doesn't have admin role. There is incident created by user 3 then user 2 open the incident and he can see the error on the top of the incident form like "Read operation on ...
Resolved! Not Get response From Server Side Script Include
var FetchPromptStrctureBasedOnChangeServiceType = Class.create();FetchPromptStrctureBasedOnChangeServiceType.prototype = Object.extendsObject(global.AbstractAjaxProcessor, { // Function to fetch questions based on the selected type getQuestions...
Resolved! changes in user profile of the logged in user not making the effective script validation immediately
changes in user profile of the logged in user not making the effective script validation immediately mainly on server side scripts but working after logout and relogin to the instance. There is user criteria defined for the knowledge article which is...
Database operation impact on parallel installing plugin or unrelated update sets.
ServiceNow creates a record with name "Update-Mutex" in sys_mutex table to lock the instance to restrict doing other plugin installations/update set retrieval/ update set implementation If Admin user deletes this record and start doing another plugin...
How to integrate Microsoft Excel into Servicenow Change Form
Hello, i was looking for an answer if someone already tried to Integrate or embed the Excel into Service now form.For example, if there was a Step process from a change form that was a requirement to have approval in a form of a Microsoft Excel, inst...
Catalog Item not searchable in Service Portal
Hi Team, Catalog Item not searchable in Service Portal even though have attached catalog,category and set the Visble Everywhere to TRUE and Hide on Serviceportal to FALSE and also there is no specific criteria as well but still no luckNote: All these...
Resolved! Issue related to multi-row variable set
Hi All, I have configured the requirement where we are using MRVS to populate table records on the catalog form based on requested for but there is one issue many user have more then 100 records in custom table and it's bit difficult to review all th...
parent child incident
Hi All, how to create parent child incident and what is the script and flow for this.And in child incident/task do we need to create additional fields.
Resolved! Issue in downloading .csv data from service now
I am trying to download in .csv format from service now for a task and receiving a message that the data has been sent to E-mail. However the data exceeds 25 MB so I am not seeing an attachment. I checked send to E-mail option since it would take a l...
To eliminate a task in the workflow
Hi,I need to create a variable "a" and give the choices as "b" and"c" and assign it to the respestive "pqr" and "xyz" group in lookup table, Also I need to eliminate a few task creted in the workflow. If anyone have any idea, reply to my question.
