Dynamic translation with agent chat

Arpit Chakravar
Tera Contributor

Is it possible to change user's language while the chat is ongoing with agent, will the new language get detected?
If not, is there any way to overcome this?

1 ACCEPTED SOLUTION

Samaksh Wani
Giga Sage
Giga Sage

Hello @Arpit Chakravar 

 

pls refer the below youtube video for your reference.

 

https://www.youtube.com/watch?v=QCGi3vQrU1k

 

Plz mark my solution as Accept, If you find it helpful.

 

Regards,

Samaksh

View solution in original post

For the most benefit we recommend watching the Agent Chat & Advanced Work Assignment Workshop playlist in order: https://www.youtube.com/playlist?list=PLkGSnjw5y2U6Xw39CzihKHQ_atSFOoAns Agent Chat, lets agents communicate with customers, create incidents and case records, or transfer chats to ...
1 REPLY 1

Samaksh Wani
Giga Sage
Giga Sage

Hello @Arpit Chakravar 

 

pls refer the below youtube video for your reference.

 

https://www.youtube.com/watch?v=QCGi3vQrU1k

 

Plz mark my solution as Accept, If you find it helpful.

 

Regards,

Samaksh

For the most benefit we recommend watching the Agent Chat & Advanced Work Assignment Workshop playlist in order: https://www.youtube.com/playlist?list=PLkGSnjw5y2U6Xw39CzihKHQ_atSFOoAns Agent Chat, lets agents communicate with customers, create incidents and case records, or transfer chats to ...