I am not able to get into HiWave Account,
Hello, I am not able to get into HiWave account to check tickets status. It is asking me to enter registration code.
Forum Posts
Resolved! Locked out of HIWAVE
I'm a company admin and locked out of HIWAVE from too many sign-in attempts. The other admin is not available. And, well, I can't sign into HIWAVE portal to submit a ticket I cannot find HIWAVE Support direct contact anywhere.A support article says I...
In the role table granted by showing empty
Hi Team, the roles are assigned to the user but not showing as granted by group name, instead of showing empty, even though the user is a part of the group. Can you please help me with this issue? How will we get granted by with group name? Thank you...
Resolved! Some Change Requests are creating duplicate approvals
Hello Everyone,We have noticed a few change requests are creating duplicate approvals. Once the change is moved to the Scheduled state after CAB approval, again a 2nd set of Approvals is created for the CAB team. And this is only happening for a few ...
BLOG: Advanced Reference Qualifier – Return Account-Based Locations (Return NULL on Empty Account)
Use CaseYou have a Location reference field on a Catalog Item or Record Producer. Requirement:If Account is selected → show only Locations related to that AccountIf Account is NOT selected → show NO locationsDo not show all locations by defaultAvoid ...
BLOG : Update Job Behavior Causing Unexpected History Entries
IssueWhen running an Update Job in ServiceNow, history and activity records may be created even when system fields are not updated. This often causes confusion when updates appear under a specific user in Form History or Workspace Activities. CauseUp...
Resolved! CSA at risk to expire Apr 16, 2026
I have a notification in mylearning that my CSA is at risk to expire Apr 16, 2026.And I don't see any delta exam available as well, how do I proceed?
Duplicate number created while creating record
Duplicate number created while creating record , even though the auto numbering feature is on
how to set up RPA Desktop Design studio in personal PDI?
Thanks in advance.
How can i know Rest API rate limit for the inbound integration
Hi All, I am enabling servicenow end point to someone for inbound and outbound request. But the requester will flood servicenow with request, before getting into any downtime/ failed api response I would like to know the maximum throughput of get/put...
ServiceNow LDAP Sync Issue – One Specific AD Group Keeps Losing All Members Every 10 Minutes
We are experiencing a recurring issue when assigning tickets to members of the AD group(only this group, other is fine):Operations Managed Services Core Network Sometimes, when we try to assign a ticket, all group members appear normally.But at other...
Instance Scan timing out while checking deprecated APIs (GlideEncrypter) – no error logs generated
I am running an Instance Scan in a DEV environment and the scan consistently fails with a timeout while executing the “Deprecated API: GlideEncrypter usage” check.Observed behavior:• Scan completes but final status is Failed• Error message: “The scan...
Risk assessments on change management
Hi Team, We have requirement to create separate Risk Assessment section on change form not to use existing OOB Risk Assessment- which is done shared snapshot list of question which needs to be placed under Risk Assessment section, based on question c...
BLOG - Fix for Email Drafts Disappearing & Making the Email Tab Permanent
Issue OverviewWe have noticed a recurring issue in ServiceNow when replying to emails on Incidents or Interactions.ProblemWhen an agent starts composing an email and moves to another tab to check other details, the email draft disappears when they re...
incident is promoted to MIM, assignment group should not get changed
Hi Team, I have a requirement that whenever incident is promoted to Major Incident management the assignment group, assigned to and state should not change. I have written business rule to achieve the scenario PFA snapshots Like when incident is prom...