Event stuck in ready state - no email is showing in Email logs

[Thuy Thao]

Hi community,

My instance just got an issue. When access to the Email Logs, I cannot see any email sent out when task is assigned to someone or put a comment on ticket (normally it should be there). I'm checking in the Events table and see some records are stuck in ready state, not sure if it's the reason. In that case, do you have any solution to fix it?

Thank you.

[Sagar Pagar]

Hi @Thuy Thao,

Take a look at this:

Event Management Events Stuck in 'Ready' state 

Troubleshooting - Event Management - Events are not processing and are stuck in Ready state 

If my response helps you resolve your issue. Kindly mark it as helpful & correct. It will be helpful to future readers! 👍🏻
Thanks,
Sagar Pagar

[Thuy Thao · Accepted solution]

Thank you Sagar,

Actually I just sort it out following this KB0855277

I followed the case 3 and kill the transaction that cause this error.

Thank you for your reply.