I have got the NS access but I can't see any instance on the instances dashboard.
Hi, I have got the NS access but I can't see any instance on the instances dashboard. Am I missing something? Thanks
Forum Posts
Unable to check record history through context menu list if onSubmit functionality fails on the form
Unable to check record history through context menu list if onSubmit functionality fails on the form but able to check the calender history of the form. I want to check the history (list) of the closed incident. Through context menu when i go through...
ITSM Maturity Assessment
Hi , We have requirement to configure tool maturity assessment for ITSM module. Please suggest the steps to configure in ServiceNow. Kindly provide any documents related ITSM Maturity Assessment configuration.
How to Enable NS(Now Support) Roles for Partner Users in the Partner Portal?
Hello, In the Partner Portal, the NS (Now Support) roles appear to be greyed out and we’re unable to assign them to users. Is there a separate process or request that needs to be submitted in order to enable NS access for partner users? Thanks
In Portal unable to see create incidents fields
Hi Team, We have migrated portals and catalog items from one instance to another instance. In traget instance record producer "create incident" and in portal "create incident" sys_id's are same. So that we can able to see options:- In migrated instan...
Retrieve data from dashboard (client side)
Hi, before the transition to the new platform analytics workspace, I had code that used the highcharts client-side API to extract the data of all charts displayed on a dashboard. I'm trying to adapt this code to the new dashboard UI. Does anyone kn...
Resolved! Unable to Get OAuth Token after setting up Microsoft Intune Spoke
We would like to have Microsoft Intune spoke in our Dev instance so we can use the OOTB actions available. This is the article we have been following: https://docs.servicenow.com/bundle/tokyo-application-development/page/administer/integrationhub-sto...
License Matrix
Hi Team, Please help me with the License Matrix of Unattended Robot & Impact licenses. Is an Unattended Robot License metrix "Concurrent User", "Agent", or "Machine"Is an Impact License metrix an "Instance"?
License Matrix
Hi Team, Please help me with the License Matrix of Unattended Robot & Impact licenses. Is an Unattended Robot License metrix "Concurrent User", "Agent", or "Machine"Is an Impact License metrix an "Instance"?
Excel file convert to PDF
How can I automate the conversion of an Excel file to a PDF and include a signature in the PDF document, rather than doing it manually?
Workflow Best Practices - Set Timer
Hi, looking to know the best practices when working with workflow timers. what is the advisable max time can be used in timer to wait especially for RITM workflow ? Can we set 3-6 months to wait ? is that a good practice that wont impact platform pe...
Need to move update button before follow button on an incident form
on an incident form we have the button s like follow button, update button, resolved button. Follow button is configured through an widget which is controlled by platform and update button is an ui action on global table. I need to move update button...
Ai Search not working (Showing 'No Result found')
Hi All,I have configured Ai Search for Service Portal and Next Experience using Now learning ai path instance. Earlier it was showing result for Service portal and Next Experience later on its stopped showing result even i have terminated my instance...
"Next" button not showing in Approvals widget in Service portal for one user only.
"Next" button not showing in Approvals widget in Service portal for one user only. If i impersonate another user he able to see next button and navigate to other requests
Resolved! PDI Offline July 22 2025
HI, I was just in my PDI yesterday and tried to wake it up today, but it continues to say its Offline.
