Issue OverviewWe have noticed a recurring issue in ServiceNow when replying to emails on Incidents or Interactions.ProblemWhen an agent starts composing an email and moves to another tab to check other details, the email draft disappears when they re...
Hi Team, I have a requirement that whenever incident is promoted to Major Incident management the assignment group, assigned to and state should not change. I have written business rule to achieve the scenario PFA snapshots Like when incident is prom...
After the upgrade to Zurich we get an error message when navigating to /impact-workspace/accelerator-catalog.The error says "Some Accelerators and initiatives aren’t available to request. Contact your admin to update the Impact content app. You can r...
hii work on ui builder and i need to check if the current user is part of specific group how i can get the group of my user in ui builder script?
Hi All , when I am trying to resolve the problem when there are active problem task Due to (OOTB) BR it give an error but for temporarily moves to resolve state then when I refresh the page the state will come back to fix in progress state (which is ...
There’s been a lot of noise around Citizen Development lately — and rightly so. The idea of enabling non-technical employees to create digital solutions is appealing, especially in times when demand for automation and agility is higher than IT can de...
SummaryWhen trying to open a specific form view in Form Builder, users may encounter the following error message: "Selected form has been deleted" This prevents the form from loading and may redirect the user to an error page. Observed BehaviorThe e...
Hello Community,We have a requirement to track user navigation within our custom Service Portal. Specifically, we want to create a record in the sp_log table every time a user navigates to a different page in the portal.Any guidance, examples, or bes...
How long will developer accounts be blocked from AI Agent Studio?Some of the University training just assume I can get access to it like in the AI Agents Delivery Accreditation path.
This happens when attempting to update operational Status. Do I need to relate to close?
Hi Team, I have an issue that RITM Closed and Closed By are empty due to which we are getting incorrect count of the RITM's closed on particular date to extract reports.PFA,for some of the records it is getting updated but for some of the records no...
At renewal of my companies ServiceNow subscription a line item "ServiceNow® Impact Guided v3" has been added to the renewal quote. We did not ask for the addition and do not have the Impact applicaiton installed. Having queried with my ServiceNow ac...
Hi,I have a developer account and created and instance as well. I want to install the Cyberark EPM Application from https://store.servicenow.com. It give me following screen, I click on Login VIA single sign on. It gives me following error Sorry, ...
We've been investigating high count system log errors in our environment and this one has us perplexed. We engaged Now Support for an assist, but that didn't lead anywhere. We get about 1200 errors similar to this every day (the dates change): [Remo...
Why Some Update Sets or Data Don’t Sync After a Clone?When performing a ServiceNow instance clone, you may notice that some update sets, records, or field changes don’t appear in Dev or Test even after the clone completes. This is a common scenario a...
