Exporting tickets with attachments and screenshots

rob90404
Kilo Contributor

We just started using service now, our old ticketing system is able to export the tickets with all of its attachments/screenshots. But in service now, we are not able to do so. Does service now have this capability?  Is this something that we need to enable, plugin, or a custom code change that we need to make? If so, is there a how to for it? Thank you!

2 REPLIES 2

Tai Vu
Kilo Patron
Kilo Patron

Hi @rob90404 

The XML allows exports with attachments and is the recommended format to export.

What type of exporting formats you're working with?

 

Cheers,

Tai Vu

rob90404
Kilo Contributor

Export to pdf which i think is the default. But when i do that, it doesnt include the screenshots or any attachments.