Favourites is missing for some user after update

[Jeck Manalo]

Hi Everyone,

Is there a to retrieve the favourites of the user. apparently it was dissapear.

I saw some article that favourites record stored in sys_ui_bookmark.list but how can I retrieve ?

1 of the option I observe is export the favourites of the user from dev instance and import to production but is there a step on how to do this ?

[AnveshKumar M]

Hi @Jeck Manalo 

If you just want to import from Dev instance to Prod, open sys_ui_bookmark table in Dev instance and right click on any column and export -> XML, you will get an XML file downloaded.

Now navigate to the same table in Prod, and again right click on column header and then on Import XML, select the file downloaded and click on upload, that it.

 

Please mark my answer helpful and accept as a solution if it helped 👍✅

[Jeck Manalo]

Hi Anveshkumar,

I check the bookmark on the prod for the specific user and its already there but apparently on his technical view its clear out even its already on the sys_ui_bookmark. 

[Sandeep Rajput]

@Jeck Manalo Try cache.do on your instance, sometimes such issue occur due to instance caching.