Hi Team, Even the user having the ITIL role, and unable to get the "show journal fields" in the incident form. (worknotes & button) is missing.For reference I'm adding the screenshots.The form should be able to show both additional and work notes.Ple...
Hi,I have created a data collector job for my indicator in PA. However I am getting the error below however I am not specified the subset . Is there any way to increase the number of records?Regards,Maharshi
Hi Everyone, Requirement: When the user changes the field of the record then it should set that state field to its previous value. for example: if current state of the record is "validating" and user changed that to "close". after closing system shou...
Hello, I wish to see estimated delivery date on portal whenever any new request is created but I am not to see this on portal. Regards
Hi every one, My customer wants to develop, RITM Approver delegation functionality inn service portal, please suggest, what to do on this? Regards, Arjun.
Hi, I got the requirement to include 5 star rating for questions in survey designer, could you please help me with this issue how we can achieve to include 5 star rating to template filed. Please find the below screenshot for your reference.Thanks.Ve...
Hi Community,I need some one help , I have created two emails , one is interrupted another one name rejected. I have created two events for these notifications.Event names : cloud_intake.olympus_vending_errorv2 : Rejected messagecloud_intake.olympu...
Hi Team, I have a requirement for email notifications, I wrote some script for two events one for interrupted and another rejected. above two emails trigger only vending failed status but success trigger new email but this situation any time only abo...
Hi Team,can anyone please help me.Below script is working in native UI. When user typing itself, it will stop if user entered more than the characters mentioned in script.i required the same way work in portal. function onLoad() { var control = g_...
Hi All, scheduled Job failed due to error Did not get a response from the MID server after waiting for 305I found one Servicenow KA -https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0858700 According to the KB To prevent this is...
I am trying to understand what the Possible uses of ServiceNow Groups are, if any apart from the following1: Vulnerability & Remediation Assignments 2: ITSM Assignments3: Service mapping 4: Location Data Mapping5: To assign Fulfiller licenses6: Integ...
Is there a way to keep expired Knowledge Articles available for viewing until a new one is published?
Hi, I have an field called "Useful" with options yes/no but I am not able to understand from where is that value populating . Can anyone please help me understand from where this value is updating. Also as rating is a string field can we build a repo...
I am using Jmeter to perform performance testing on a ServiceNow catalog item form by Record Controller. But the catalog item is not populating data for the reference fields in the form. Can you tell me why is this happening?I believe that JMeter is ...
Hi Team,how to convert base64encode into number like cid:1451791534740 through business rule script in servicenow. i have done some script for that.var gr = new GlideRecord('incident');gr.query();if(gr.next()){var base64EncodedString='GVzdGluZyBhdHRj...
