Hiding choice Client script doesn't work on Service operation workspace

Annirnita Dash1
Tera Contributor

‎10-12-2023 07:48 PM

Hi, My client for incident states doesn't work on Service operation workspace view.

The choices cant be hidden, please check and help

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Community Alums
Not applicable

‎10-12-2023 09:25 PM

Hi @Annirnita Dash1 ,

i believe you are using "g_form" in your client script to hide choices, which doesn't works in workspace unfortunately.

 

g_form will work if you are using a UI action, you can find workspace client script section, there you can use "g_form"

There are some main fields and tables you need to know to use UI Actions in configurable workspaces. When using Workspace options ensure the Client checkbox on the UI Action is set to true.

 

  • Workspace Form Button - To make the UI Action appear on the list of UI Actions.
  • Workspace Form Menu - To make the UI Action appear as a list item in the menu associated with UI Actions.
  • Workspace Client Script - This is an optional field used to create a workspace-specific client script. Workspace has similar client scripting limitations as Service Portal.
  • Format for Configurable Workspace (Available in San Diego) - Automatically creates the UX Form Action record needed to link the UI Action to configurable workspaces.
  • UX Form Action - Links a UI Action to use in configurable workspaces.

 

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