how can i do this on Workflow
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11-10-2023 02:52 AM
Workflow:
- If Request Type is Add Access, add an Approval to Requested For’s Manager.
If request is approved, create a Catalog Task with short description ‘Report Roles - Add Access’ assigned to ‘Access Management Fulfillment’ group (this is for manual request fulfillment).
If Approval is rejected, set RITM to Closed Incomplete.
If Catalog Task state is set to Closed Complete, and the role was successfully added manually to the user, set RITM state to Closed Complete. If not, set it to Closed Incomplete.
If Catalog Task state is set to Closed Incomplete, set RITM state to Closed Incomplete.
- If Request Type is Remove Access or Remove All Access, automatically remove the role/s, then set the RITM state to Closed Complete.
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11-10-2023 03:00 AM
Greetings!!
Seems you already posted this complete requirement in other thread and i said you need to give try. As per steps every thing can be do able in flow designer. But you need to give try.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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11-10-2023 03:12 AM
This looks like a complete set of requirement.
If you don't start it from your end you won't learn.
Members can help you if you are stuck anywhere.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader