How to change status of RITM.

[akash12345]

I want to change state of RITM to completed. As in SC task it is showing completed and in RITM it is in progress.

[Sandeep Rajput]

@akash12345 How would you like to handle state on RITM, via a script?

[Tommaso Tomaiuo]

You can manage it via Flow/Workflow related to the catalog item of the RITM.
During the flow execution, you can create a Catalog Task, then wait the completion (using the related flag in the flow action) and after the evaluation you can close positively or negatively the RITM.

[Community Alums]

Hi @akash12345,

Please go through this KB Article - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0696106.

Basically, you can add an 'update record' action in your flow designer and can set the state of RITM as completed.

[Community Alums]

Hi @akash12345 ,

You can use Flow or Script To accomplish that, I would encourage you to use flow.

In the flow data pane > Expand the Requested Item Data Pill (There you can find the status field)

Thanks and Regards

HRISHABH KUMAR