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parent child incident

Hi All, how to create parent child incident and what is the script and flow for this.And in child incident/task do we need to create additional fields.   

Resolved! Issue in downloading .csv data from service now

I am trying to download in .csv format from service now for a task and receiving a message that the data has been sent to E-mail. However the data exceeds 25 MB so I am not seeing an attachment. I checked send to E-mail option since it would take a l...

Rishabh1991 by • Tera Contributor
  • 774 Views
  • 3 replies
  • 1 helpfuls

To eliminate a task in the workflow

Hi,I need to create a variable "a" and give the choices as "b" and"c" and assign it to the respestive "pqr" and "xyz" group in lookup table, Also I need to eliminate a few task creted in the workflow. If anyone have any idea, reply to my question.

Arun Priya by • Tera Contributor
  • 459 Views
  • 2 replies
  • 0 helpfuls

Clone keeps breaking Dev instance SSO

Hi  The clone process broke the Dev SSO where the company record got overwritten and had the incorrect SSO sysID. We have added a data preserver to test for the next clone.  How do we prevent the clone not overwriting the company record, how to troub...

Resolved! New Incidents has to be created based on the Email

Hi, Can you please help me in the below task. "I have to create an Inbound Email Action where an email is triggered with an Excel file. Based on the records in the Excel file, new incidents have to be created. " Please help me with the complete proce...

Favourites is missing for some user after update

Hi Everyone, Is there a to retrieve the favourites of the user. apparently it was dissapear. I saw some article that favourites record stored in sys_ui_bookmark.list but how can I retrieve ?1 of the option I observe is export the favourites of the us...

Variable section

Hi All,Variable section should visible only if incident raised through service portal but If any user raise incident through Like All-->Incident--> create new the Variable section should not visible in incident form.I have added in Section Incident V...

ashok17 by • Tera Contributor
  • 918 Views
  • 10 replies
  • 1 helpfuls

Assigned to Mandatory

Remove Assigned to Mandatory in Incident while changing Assignment group Please suggest how to achieve this requirement. 

ashok17 by • Tera Contributor
  • 471 Views
  • 8 replies
  • 0 helpfuls