want to write one business rule on incident form

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03-15-2024 04:38 AM
so scenario is like there are two on hold reasons on incident Awaiting UAT and Awaiting 3rd party respectively on that there are two dependent fields one is UAT status and UAT failure reason respectively so i have created Ui policy to pop up these fields whose name is "when on hold reason is one of 'Awaiting UAT' 'Awaiting 3rd party ' then ui action is to pop up 'u_uat_status' and 'u_uat_failure_reason ' "
so first condition for business rule is if i firstly select on hold reason as 'Awaiting UAT' then whater values of the dependent fields (UAT status and UAT failure ) need to keep as it is if i change the on hold reason to 'Awaiting 3rd party'
and
second condition for business rule is if i firstly select on hold reason as 'Awaiting UAT' then if value of dependent fields(UAT status and UAT failure) is none and then if i change the on hold reason to 'Awaiting 3rd party' i want to abort the ui action which pop up the op up 'u_uat_status' and 'u_uat_failure_reason ' "
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03-15-2024 06:28 AM
Hi @Community Alums,
Ok, we got it.
So what's issue with BR, have you written some draft version of BR and code is not working as expected ?
-Thanks,
AshishKM
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