How to raise a catalog request via inbout action

[Suvarna4]

Hi All,

Could any one guide how to raise a catalog request via inbound email action,  the request should create a ritm and task

[Chaitanya naram]

@Suvarna4 Can you go through the below API

https://developer.servicenow.com/dev.do#!/reference/api/utah/server/sn_impex/GlideExcelParserScopedA...

[Robbie]

Hi @Suvarna4,

I'd recommend leveraging the Cart API saving the hassle of manually building the REQ, RITM, and running the workflow. 

Here's a framework of a script to use in the inbound action (You'll have to update a few variables and id's accordingly for your use case)

To help others, please mark as correct and/or helpful.

Thanks, Robbie

createRequest();
function createRequest() {
var cart = new Cart();
// add in cart, substitute your catalog item sys_id
var item = cart.addItem('00000000000000000000000000000000');
// set requested for, substitute your requested for
//Set Variables in your Cart Item - item, variable_nmae, parameter
cart.setVariable(item, 'requested_for', '00000000000000000000000000000000');
cart.setVariable(item, 'request_short_description', email.subject.toString());
cart.setVariable(item, 'request_description', email.body_html);
cart.setVariable(item, 'request_type', 'others');
var cartmsg = "received from: " + email.origemail + "\n\n" + email.body_text;
cart.setVariable(item,'comments',cartmsg);
var rc = cart.placeOrder();
}

[Ankur Bawiskar]

@Suvarna4 

you can use Cart API or CartJS Api for this

What did you start with and where are you stuck?

[Robbie]

Hi @Suvarna4,

Did you see my response below?

So as to help others (or for me to help you direct one to one), please mark my response as correct and/or helpful.

Earlier response:

I'd recommend leveraging the Cart API saving the hassle of manually building the REQ, RITM, and running the workflow. 

Here's a framework of a script to use in the inbound action (You'll have to update a few variables and id's accordingly for your use case)

To help others, please mark as correct and/or helpful.

Thanks, Robbie

createRequest();
function createRequest() {
var cart = new Cart();
// add in cart, substitute your catalog item sys_id
var item = cart.addItem('00000000000000000000000000000000');
// set requested for, substitute your requested for
//Set Variables in your Cart Item - item, variable_nmae, parameter
cart.setVariable(item, 'requested_for', '00000000000000000000000000000000');
cart.setVariable(item, 'request_short_description', email.subject.toString());
cart.setVariable(item, 'request_description', email.body_html);
cart.setVariable(item, 'request_type', 'others');
var cartmsg = "received from: " + email.origemail + "\n\n" + email.body_text;
cart.setVariable(item,'comments',cartmsg);
var rc = cart.placeOrder();
}

[Robbie]

Hi @Suvarna4,

Did you see my response below?

So as to help others (or for me to help you direct one to one), please mark this response correct by clicking on Accept as Solution and/or Helpful.

Earlier response:

I'd recommend leveraging the Cart API saving the hassle of manually building the REQ, RITM, and running the workflow. 

Here's a framework of a script to use in the inbound action (You'll have to update a few variables and id's accordingly for your use case)

To help others, please mark as correct and/or helpful.

Thanks, Robbie

createRequest();
function createRequest() {
var cart = new Cart();
// add in cart, substitute your catalog item sys_id
var item = cart.addItem('00000000000000000000000000000000');
// set requested for, substitute your requested for
//Set Variables in your Cart Item - item, variable_nmae, parameter
cart.setVariable(item, 'requested_for', '00000000000000000000000000000000');
cart.setVariable(item, 'request_short_description', email.subject.toString());
cart.setVariable(item, 'request_description', email.body_html);
cart.setVariable(item, 'request_type', 'others');
var cartmsg = "received from: " + email.origemail + "\n\n" + email.body_text;
cart.setVariable(item,'comments',cartmsg);
var rc = cart.placeOrder();
}