How to show Knowledge Approvals in Mobile Agent App ?

[prash4]

How to show Knowledge Approvals in Mobile Agent App, as of now user are receiving approval for change and requests but not for knowledge articles.

approvals for kb articles are showing in platform view but not mobile app, how can i configure kb articles in mobile app.

how to show knowledge Approvals in Mobile Agent App, quick help would really appreciated. 

[PaulSylo]

Hello @prash4 

by default, you do not get the knowledge approval in this "Pending for approval" screen. if you still need to configure, I can guide you but this requires little scripting/JSON knowledge.

Goto this table - "sys_sg_master_item.list"  from application navigator 

Add the "Embedded screen " field if this is not visible in the list view.

Filter by Pending approvals. Now you see these three pending approval screens for change, SC_Request and Sc_request items.

Here you need to create a new master Item for knowledge approvals. Take one of the pending approvals and duplicate it for knowledge approval.

then go to this table - " sys_sg_item_view.list" and search for approvals and create new legacy form cards for knowledge.

you can either duplicate any known approval and change the parameter inside the "callId" to document Id.,

[prash4]

Hi @PaulSylo 

Thank you for your update, appreciate your help!

I can see only 2 list item configuration in sys_sg_master_item.LIST.

Do i need to create on list for it ? and other thing is that callid ? is it cell ID?

[PaulSylo]

Hello @prash4 - Pls search in the embedded screen field, not in the name field. you can see three item in the list.

Open one of the list ( may be you can take one for SCtask and duplicate it and create for knowledge.

Note: If my response solves your issue, please mark it as accepted. If it helps, feel free to give it a like. Also, I welcome your feedback on my articles.

[prash4]

Hi @PaulSylo 

I don't see anything in embedded screen field.