How to show Knowledge Approvals in Mobile Agent App ?

[prash4]

How to show Knowledge Approvals in Mobile Agent App, as of now user are receiving approval for change and requests but not for knowledge articles.

approvals for kb articles are showing in platform view but not mobile app, how can i configure kb articles in mobile app.

how to show knowledge Approvals in Mobile Agent App, quick help would really appreciated. 

[Paulsylo]

Click on All and search for any Pending if not there, check any inactive lists. usually it will be coming out of box. if you are creating a customised one, pls check in OOB application

[prash4]

Hi @Paulsylo 

Could you please let me know where did you find the pending approvals list view ? i can't see anything related to pending in "sys_sg_master_item"

 is it your PDI ? or am i missing any plugin related to ITSM agent ?

 i am not seeing in both my pdi and company instance ?

[Paulsylo]

check this by replacing your URL. if this is not available, check ITSM mobile plugin is installed,

https://XXXX/now/nav/ui/classic/params/target/sys_sg_master_item_list.do%3Fsysparm_query%3Dembedded_...

[Paulsylo]

@prash4  - Have you fixed this, if not proceed this,

https://www.servicenow.com/community/mobile-apps-platform-articles/lab-guide-adding-different-types-...