How to show Knowledge Approvals in Mobile Agent App ?
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12-28-2023 08:19 AM - edited 12-28-2023 09:39 AM
How to show Knowledge Approvals in Mobile Agent App, as of now user are receiving approval for change and requests but not for knowledge articles.
approvals for kb articles are showing in platform view but not mobile app, how can i configure kb articles in mobile app.
how to show knowledge Approvals in Mobile Agent App, quick help would really appreciated.
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01-02-2024 08:20 AM
Click on All and search for any Pending if not there, check any inactive lists. usually it will be coming out of box. if you are creating a customised one, pls check in OOB application
PaulSylo
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01-09-2024 05:44 AM
Hi @PaulSylo
Could you please let me know where did you find the pending approvals list view ? i can't see anything related to pending in "sys_sg_master_item"
is it your PDI ? or am i missing any plugin related to ITSM agent ?
i am not seeing in both my pdi and company instance ?
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01-09-2024 07:52 AM
check this by replacing your URL. if this is not available, check ITSM mobile plugin is installed,
PaulSylo
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03-11-2024 09:23 AM
@prash4 - Have you fixed this, if not proceed this,
PaulSylo
Kindly mark "helpful", if this helps, or Mark as "Accepted " if it solves your issues !