A user should be able to send an email from a third-party application (personal email for testing purposes since this is for evaluation) to their ServiceNow personal instance and it would automatically create a request using the Catalog Item SSL Certification.
Please see email template below for the email that will be sent to ServiceNow.
Subject: SSL Certification
Body:
Hello,
Please review the termination request details for the existing Associate below.
Requested for: Fred Luddy
When do you need this: This week
If you have any additional questions, please contact the HR Operations Team.
Attach a Workflow to Catalog Item SSL Certification:
- Requested for - Manager Approval
- Catalog Task is assigned to Service Desk
- Requested for field should be populated the same as the requested for in the email. (RITM and TASK level)
- Subject and body of the email should be on the description/work notes. (RITM and TASK level)
- If the user is not existing in ServiceNow, do not create a request and send a reply to the sender that the user does not exist in the system.
- Workflow associated with the catalog item should also start/activate
- Workflow should only end once the state of the task is closed complete/closed incomplete/closed skipped.
i dont know much about scripting, ive already made a catalog item and a workflow, and it doesnt populate on the the values that i have input on the email that received, how should i do that please help
