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ServiceNow Health Assessment

A ServiceNow Health Assessment is a process to evaluate the performance, stability, and overall health of a ServiceNow platform. It is commonly used to ensure that the platform operates optimally, identify areas of improvement, and mitigate risks ass...

Resolved! Service Catalog - Custom variable type

Hello everyone,     I created a variable with custom type and used the widget field to display the required field as per requirement.   I need to pass the widget value to this custom type variable to be stored. But the variable is not showing up in t...

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shalani r by Tera Contributor
  • 4192 Views
  • 6 replies
  • 4 helpfuls

AI search and Knowledge templates

Several time ago, the new custom templates were implemented in knowledge module, people were creating thei KBs withouth any issue, however, we noticed the KBs were not crrated under the knowledge_kb table so it causes our AI Search in Portal do not f...

JoselynA by Kilo Contributor
  • 665 Views
  • 1 replies
  • 0 helpfuls

Azure Monitor to ServiceNow Integration

Hi Team, We are working on integrating Azure Monitor with ServiceNow for Event Management.  We are planning to use OOTB bi-directional connector.  The documentation says, we require MID Server.  Is that correct or we can integrate directly the two pl...

arordeep by Tera Expert
  • 744 Views
  • 1 replies
  • 0 helpfuls

fix CPU value discrepancy for Azure VMs

Hi Team, We are facing issue where  Azure VMs  discovered via discovery  having  wrong  cpu count in cmdb_ci_win_server Table  However for onPrem server it is correct.Just wanted to know How cpu count calculate in case of Azure VMs   

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vinitaraico by Tera Contributor
  • 384 Views
  • 1 replies
  • 0 helpfuls