Triage board access on sprint planning
Hello All, I want to know what role is needed to acces triage board link on sprint planning backlog board
Forum Posts
unable to add the comment in request from service portal
Enduser tried to add a comment to the request he raised, but access was denied. He was unable to add the comment in ServicePortal. What could be the cause and solution?
workflow execution is not working during update
Hi Team,I have created a workflow where condition is if state change to "awaiting vendor " added a timer activity to wait for 24 once 24 hour pass send a notification and change the status of incident to "active" ,flow is working fine and set the s...
How Auto-generate ATF test is working and how to configure and use it
The new feature of ATF in Vancouver release Auto-generate ATF test is not clear to implement so how can I get the plugin and use it please help me the steps to implement on demo instance
Resolved! Trigger email notification when incident is on hold > 3days
Need to trigger email notification when the incident is on hold for more than 3 days and with no updates. Please assist. Thanks in advance.
moogsoft onprem reopen incident in servicenow
Hi Team, ServiceNow is integrated with on Prem Moogsoft ,We have a requirement reopen resolved incident if the incident resolve with in 24 hour . Any help appreciated what properties i can use to reopen incident in servicenow
maximum nodes/ actions in virtual agent topic block in ServiceNo
Is there a maximum node/action limit for virtual agent topic blocks?
Error while training model - Virtual Agent
Hello, I am getting the below error while trying to train the model in VA. When I try to sync the sources, I get the below error i got the 'sharedservice.worker' users with the required role and 'glide.shared_service_scheduler.url' property value as ...
Approval on Catalog Item
Hi All,I have the requirement Please help me in detail to achieve this.Process Summary:1. Day 0: Initial approval request is sent.2. Day 2: 1st reminder is sent after 2 days of the initial request.3. Day 5: 2nd reminder is sent after 3 days from the ...
Need to capture first response for incident in the sla report
Hi Team,Need to capture first response for incident in the sla report.We have multiple response sla configure for incident for, different vendor company Response sla start condition is for one vendor is, as below "when active is "true "and assigne...
Export a column as Hyperlink
Hello SMEs, Is it possible to export a report with the column being hyperlinked? I am looking to export a list of Tasks for our users to work but currently I will have to manually link all of the Tasks before sending. If this isn't an inherit featur...
Rename report/bar column values
 Hi All,I want to rename report bar values shown in the picture. How can I do that. Can please help me on this.
How to check Upgrade History
Hi Team, Need Help to Understand Upgrade History Table, after instance Upgraded on any new security Patch /Latest releases etc ,Wanted to understand this Table . what action we have to take on skipped priority 2 records what is the impact if no actio...
Hello, Help me understand.
I am new here and . I am junior Developer working in SailPoint IIQ, trying to learn and work together. Here is what I am trying to do: ServiceNow will sent an email create request to SailPoint IIQ, SailPoint will create the email in SailPoint. My Ema...
Region change issue
Hi, I am not able to change my region of Apple ID. It's showing the error again and again. pls help me with the possible resolution.. Thanks
