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Now Knowledge Exchange - SN Utils

SN Utils- Tool ServiceNow (Browser Extension)The ServiceNow Utility Browser Extension is a helpful tool that enhances your browsing experience by providing quick access to various ServiceNow functionalities. It allows you to interact with ServiceNow ...

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pgarg by Tera Contributor
  • 3664 Views
  • 1 replies
  • 0 helpfuls

workflow execution is not working during update

Hi Team,I have created a workflow where condition is if state change to "awaiting vendor " added a timer activity  to wait for 24 once 24 hour pass  send a notification and change the status of incident to "active" ,flow is working fine and set the s...

vinitaraico by Tera Contributor
  • 287 Views
  • 2 replies
  • 0 helpfuls

moogsoft onprem reopen incident in servicenow

Hi Team,  ServiceNow is integrated with on Prem Moogsoft ,We have a requirement reopen  resolved incident if the incident resolve with in 24 hour . Any help appreciated what properties i can use to reopen incident in servicenow 

vinitaraico by Tera Contributor
  • 295 Views
  • 2 replies
  • 0 helpfuls

Error while training model - Virtual Agent

Hello, I am getting the below error while trying to train the model in VA. When I try to sync the sources, I get the below error i got the 'sharedservice.worker' users with the required role and 'glide.shared_service_scheduler.url' property value as ...

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ajx by Tera Guru
  • 358 Views
  • 2 replies
  • 0 helpfuls

Approval on Catalog Item

Hi All,I have the requirement Please help me in detail to achieve this.Process Summary:1. Day 0: Initial approval request is sent.2. Day 2: 1st reminder is sent after 2 days of the initial request.3. Day 5: 2nd reminder is sent after 3 days from the ...

Mahesho11 by Tera Contributor
  • 387 Views
  • 2 replies
  • 0 helpfuls

Export a column as Hyperlink

Hello SMEs, Is it possible to export a report with the column being hyperlinked? I am looking to export a list of Tasks for our users to work but currently I will have to manually link all of the Tasks before sending.  If this isn't an inherit featur...

n8 by Giga Contributor
  • 388 Views
  • 3 replies
  • 0 helpfuls