When the incident was assigned from one group to another, the work notes were updated twice, causing the reassignment count to increase. These updates occurred within a fraction of a second.
On click of AI search suggested result taking to 'kb_view.do?sys_kb_id=' for knowledge and 'com.glideapp.servicecatalog_cat_item_view.do?v=1&sysparm_id=' for catalog item.This links look like backend view (check screen short). On homepage search box ...
Hello community,I just need to consult something.Customer has received a SN Communication Record: Deprecation of Three-Key Triple DES in Password2 fieldsI know Triple DES is Officially Being Retired and customer is asking about the impact to their in...
Need to set transaction quota rule for a scheduled job called "clean expired rollback contexts". I want to understand how the conditions should be applied for it.
Hi,Do ServiceNow publish their own performance metric in regards to their own performance. I am aware they publish their availability of the platform but do the publish the following metrics for example and if so where can I find them.Incident Manag...
Hi there,the dashboard is attached to the workspace, the report records of the dashboard widget should open in the workspace itself but it's redirecting out of the workspace. Any suggestions, how to fix this?Opening like this: Should open like this: ...
Hi all,the dashboard is attached to the workspace; the report records of the dashboard widget should open in the workspace itself but it's redirecting out of the workspace. Any suggestions on how to fix this?Opening like this: Should open like this:...
Hi there,the dashboard is attached to the workspace, the report records of the dashboard widget should open in the workspace itself but it's redirecting out of the workspace. Any suggestions, how to fix this?Opening like this: Should open like this:...
I was created a draft article using exiting article in existing article, Knowledge base is 'A' but the knowledge base is inactive in test and qa and prod instances, so if I can change the knowledge base to 'B' then knowledge article will be visible i...
How can we have Separate Virtual Agent for ITSM and CSM ?
Hey everyone, I'm currently a Guided Impact customer and have used their accelerator services. I'm reaching out to see if others in our community have also used Guided Impact. I would love to hear about your experiences and the opportunity to netwo...
A ServiceNow Health Assessment is a process to evaluate the performance, stability, and overall health of a ServiceNow platform. It is commonly used to ensure that the platform operates optimally, identify areas of improvement, and mitigate risks ass...
Hello, I created a filter that when detected that the date is not today for actual start/end there will be a message. But once I save it, it still able to save. I use onchange for this one.Any idea how can the pop-up message appear to prevent and mak...
Hello everyone, I created a variable with custom type and used the widget field to display the required field as per requirement. I need to pass the widget value to this custom type variable to be stored. But the variable is not showing up in t...
I have a requirement where I need to create a Custom field type "Open Change" to Open Change record from Catalog Item. I am not able to find any information on how to proceed.
