Jumping Cursor in SOW - anyone else?
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‎06-27-2024 01:59 PM
I can only find posts on this from 2022 but since we upgraded to Washington we have experienced random jumping of the cursor to different fields in Service Operations Workspace. ServiceNow have so far provided no solution and it is starting to drive our agents insane as I'm sure everyone could appreciate. Has anyone else experienced this?
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‎06-27-2024 11:24 PM
Could you please share some screenshot , of this behaviour to see and help you.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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‎08-19-2024 02:03 PM
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‎08-20-2024 12:31 AM
This seems to have been resolved for us with patch 6 post Washington if that helps.
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‎06-27-2024 11:39 PM
Hello, screenshots are of no use as the cursor jumps. We have an open case with ServiceNow and there may be videos/ HAR files in there.
