In the filter condition active false record is visible in search suggestion want to restrict it.

Hello All, In the scoped app, when I am trying to apply filter condition in that in input value  search option suggestion the duplicate record which is deactivated is also coming. PFA. Country field is reference field which is pointing to core_countr...

Ref Qualifier on CIs

Hello Team, Currently the existing ref qualifier excludes retired CIs on incident and problem. Now i want to exclude on change_request table as well. I have modified and its not working on change_request table. Existing Script javascript: ['inc...

Record shows updated by user but audit not showing any entry

Hi All, We have come across one situation , like updated by shows one user name as updated person , but in audit no details present and no attributes updated by users also. then why its showing that user updated. ThanksRoopa

What does the error "Cannot read property "teamsAppId" from null" mean?

Hello,Does anyone of you encountered this messages in system logs?  What does it mean?Regards, Vaine 

variables are not populating on the form in service portal after published to other instance

variables are not populating on the form in service portal after published to other instance

Is there any restriction for record producer?

Is there any restriction for record producer? will it be applicable for all the tables or any restriction. Please help this above question

How to add security request in my tickets on servicenow portal

Request for Assistance: Integration Setup Documentation for SailPoint IdentityNow and ServiceNow

We have a requirement to integrate SailPoint IdentityNow with ServiceNow. We've installed the app from the ServiceNow app store.Could you please share any documentation regarding the setup and configuration of the required fields? We want to ensure o...

how to check if the retired knowledge article is visible to how many groups?

how to check if the retired knowledge article is visible to how many groups?

how to remove the retired knowledge article searchable from global search option.

how to remove the retired knowledge article searchable from global search option.

If I have updated the Incident records the state and description Needs to be updated in request

If there is any Methodology to get this done, Need to Make a relationship Between Incident and Requests module.

If I have Updated the Incident State to In Progress Work Order and Work Order Task state updated

Hi Team, I Need to create a relationship between the state models of ServiceNow. Like If I updated the state in the Incident, it should get updated with Work Order and Work order Task Table.   Please provide the possible Solutions for the same

Need to Integrate the Schedule Jobs with SLA's

If Specific SLA is completed, then it should create Schedule Job to update the records in ServiceNow. eg: Incident Needs to be updated . Please provide the possible solutions