KB publish workflow not triggered

[Anjaneyulu Muv1]

Hi All,

Have a great day,

We are having one issue. 

we created one Knowledge Base and mapped the Publish workflow as the OOB Approval workflow.

later we created one article.

while click on publish button Approval workflow not triggered. didnt find workflow context.

Please help me. how to resolve this issue.

Note: "Publish" ui action is OOB ui action.

[Community Alums]

Hi @Anjaneyulu Muv1 ,

A few things to check:

• Ensure you have some managers added in the Knowledge Base properties for each knowledgebase, if not using an approval group in the workflow. 
• Ensure that the workflow status is published, and not checked out for editing.
• Ensure that the Approval - User stage of the Knowledge - Approval Publish workflow has the approvers in (either by a list of users and groups, or if managers are defined at KB level, by default script of answer = new KBWorkflow().getApprovers(current);  to get the managers)

• The approval - user step has three options of Approved, Not Approved and Delete - ensure they have suitable arrows.
• If you've created a KB article, and it's in Unpublished, the workflow only moves to the approvers when the user clicks Publish (important bit that's often missed out) - as otherwise the stage hasn't moved to Review to trigger the approval.

Even if after checking all, it's not working, then check if any custom BR is stopping it from running.

[Anjaneyulu Muv1]

Hi Sandeep,

Thank you for the reply.

Owner and managers are available in Knowledge Base.

Workflow is published

Approval user have same code and 3 out puts. we are using OOB workflow.

when click on Publish button in KB article. it is not triggering workflow. i didn't find Workflow context also.