How to change status of RITM.
I want to change state of RITM to completed. As in SC task it is showing completed and in RITM it is in progress.
Forum Posts
How to configure certificate based authentication in ServiceNow for Rest API
Hi Team, We have to Implement certificate based authentication in ServiceNow for Rest API. Could you please anybody help here.
Method failed: (/api/now/table/incident) with code: 401 - Invalid username/password combo
In REST Messages getting Error Method failed: (/api/now/table/incident) with code: 401 - Invalid username/password combo
QR code generation mechanism that can be used for letter generation
Is there a method to generate unique QR code while generating letters for records within a custom table that could utilized for integration ?
Translations for dynamic fields
How to do translations(i18n) for dynamic values like state variables, context props or data from data broker? I tried with state variables, it is just displaying the key AS-IS not translating with key provided in state variable. I got to know we can ...
Business rule error for updating comments as additional comments
Hi, Below is my BR var additionalComments = current.comments.getJournalEntry(-1); var caseGR = new GlideRecord('sn_customerservice_case'); caseGR.addQuery('sys_id', current.case); caseGR.query(); if (caseGR.next()) { // Add comme...
SERVICENOW BCM module BIA form Add more fields on activities section in workspace
Hi Team,How to add more fields on BIA form on workspace under form section activity steps: 1.open bcm workspace 2. Open BIA form and open anyone of the BIA record in workspace3. Go to the details tab left side it will show work notes and activities u...
Document not helping
Subflow for updating incident in servicenow on updating the issue in Jira1. Go to Flow Designer in servicenow2. Open the “Process Jira Webhooks” OOTB subflow.3. Click on three dots on the top right corner to open flow actions menu and click oncopy su...
In Flow for updating issue in Jira when it’s incident is updated in Servicenow While creating new fl
In Flow for updating issue in Jira when it’s incident is updated in Servicenow While creating new flow to w to update the Jira Issue not getting generate option How can I proceed
List all records in 1 notification when owner owns two or more KB that are expiring
How can I achieve to have 1 notification only if user owns 2 or more KB ?As I know in below flow condition it will get each item and send a notification to owner. What I want to achieve is that if owner have 2 or more KB he/she just have 1 notificati...
How to update additional comments as comments in case form
Hi, create a new case from the Customer Service > case > Create New. After creating new case, we can create a incident from a case. After Incident is created, when we update any comments in incident form, in case Activity stream it will update as ...
Send 1 notification to KB Owners if Authors have multiple KB
Hello Everyone, Can anyone knows how can I achieve that if author is inactive and have multiple KB, How can the notification can be send as one? Right now I have recieving multiple emails. I know the reason is the "For Each condition". Is there a way...
how to retrieve empty Root cause variables in Catalog task
Hi Team, I want to retrieve empty Root cause variables in Catalog task (sc_task) table. The condition does not have "Is empty" or the value field does not have "--None--" value. Please assist me on how to add "--None--" to the list value. Thanks,Rekh
I'm not able to add my dev instance in the Now Support mobile app
When I'm trying to add my developer instance in the Now Support app I'm getting this error: unauthorized_client: The client credentials provided (those of the service you are using) are either not valid or not trusted.I tried reimporting the ServiceN...
I have story regarding to knowlegde management
Here is the acceptance criteria: help me out on this that how to achieve this requirement Authors and Revisers will have permissions to retire an article they are the Author or reviser on Unless ownership group is assigned.Authors and Revisers will h...
