Hi, Below is my BR var additionalComments = current.comments.getJournalEntry(-1); var caseGR = new GlideRecord('sn_customerservice_case'); caseGR.addQuery('sys_id', current.case); caseGR.query(); if (caseGR.next()) { // Add comme...
Hi Team,How to add more fields on BIA form on workspace under form section activity steps: 1.open bcm workspace 2. Open BIA form and open anyone of the BIA record in workspace3. Go to the details tab left side it will show work notes and activities u...
Subflow for updating incident in servicenow on updating the issue in Jira1. Go to Flow Designer in servicenow2. Open the “Process Jira Webhooks” OOTB subflow.3. Click on three dots on the top right corner to open flow actions menu and click oncopy su...
In Flow for updating issue in Jira when it’s incident is updated in Servicenow While creating new flow to w to update the Jira Issue not getting generate option How can I proceed
How can I achieve to have 1 notification only if user owns 2 or more KB ?As I know in below flow condition it will get each item and send a notification to owner. What I want to achieve is that if owner have 2 or more KB he/she just have 1 notificati...
Hi, create a new case from the Customer Service > case > Create New. After creating new case, we can create a incident from a case. After Incident is created, when we update any comments in incident form, in case Activity stream it will update as ...
Hello Everyone, Can anyone knows how can I achieve that if author is inactive and have multiple KB, How can the notification can be send as one? Right now I have recieving multiple emails. I know the reason is the "For Each condition". Is there a way...
Hi Team, I want to retrieve empty Root cause variables in Catalog task (sc_task) table. The condition does not have "Is empty" or the value field does not have "--None--" value. Please assist me on how to add "--None--" to the list value. Thanks,Rekh
When I'm trying to add my developer instance in the Now Support app I'm getting this error: unauthorized_client: The client credentials provided (those of the service you are using) are either not valid or not trusted.I tried reimporting the ServiceN...
Here is the acceptance criteria: help me out on this that how to achieve this requirement Authors and Revisers will have permissions to retire an article they are the Author or reviser on Unless ownership group is assigned.Authors and Revisers will h...
Hi,When trying to test a test a flow designer, we are getting the error "Internal Server Error".After removing the step "submit catalog item" which is last step in the flow the error is not coming.The catalog item is having two variables ci (referenc...
Hi,User is trying to login through his iPhone to ServiceNow app. but he is getting errors.affected user unable to sign in to now - mobile Intune app in IOS device, attached is the sign in logs and admin approval required.-user has the correct managed...
Hello,In the virtual agent flow, when the user enters their answers, I am populating all their responses at the end. After displaying these answers, I would like to provide an edit option, allowing the user to modify their data. Is it possible to off...
Hi All, Could you please let me know how to use RPA hub in flowdesigner. let me know if there is any steps or document which will help to call the Bot process in the Flow designers, thanks
Hello, Our User group from Active Directory is not synch to our Development environment but is synch in Production. Where do I check on the configuration that will identify the synch? and how do I fix it? Thank you.
