Merge 2 accounts in ServiceNow

[SyedM8215039285]

Hi,

My query is - how can i merge 2 accounts (both with different account numbers, different emails, different login account etc.) - i need to display in both accounts all my trainings and certifications in both.

I am confused on merging accounts.

Please advise.

[Dr Atul G- LNG]

Hi @SyedM8215039285 

As per SN, you can show all the records only in 1 account not in both at same time. So you can keep as 1 and once its merge you cant you second account.

This is i got recently from Now Learning:

First, clear your browser cache in Google Chrome and restart.
2. After that, log in to your new Now Learning account using your credentials via this link: https://nowlearning.servicenow.com/.

3.Click on the profile icon (typically showing your initials) in the top-right corner of the Now Learning page and select Update My Profile.

4.Scroll down to the "Identity" section and click on either the Update ID or Merge Old ID link.
If you've created a new ServiceNow ID, click Merge Old ID.
If you have not created a new ServiceNow ID, click Update ID
5. Carefully review the considerations provided.
(If you're ready to proceed, click Yes to submit the merge request, or click No if you'd prefer to continue later)
6.Enter your alternate ServiceNow ID in the provided field and follow the on-screen verification instructions.
(Note: If you're unable to access your email, click the Show other verification options link.)

7.Click Verify. You should then see the "Email Verified" page.

8.Review, Confirm and authorize the merge request details.

9.Finally, click Submit to complete the process. Your merge request is now submitted.
Please note:
Save your request ID for any support or troubleshooting you may need during the process.
The Merge Old ID process may take up to 48 hours to complete, while the Update ID process takes about 4 hours.
Once the process is finalized, you'll receive a confirmation email.

KB Article:
https://nowlearning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/c...
https://nowlearning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/c...

[KavyasriP460146]

Hello @Dr Atul G- LNG 

I do not have access to old email. So, I clicked on show other verification options. There it asked me for my old account password, I entered it. Then that is considered as step1 and again in the step2 it is asking to verify through email verification. Attaching screenshot for your reference.

Thanks in advance.

[Dr Atul G- LNG]

Hi @KavyasriP460146 

In this case, you need to log a Now learning case. From backend team can help you.

[Mimi Edet]

Hi @SyedM8215039285 ,

Contributing to What Atul Said; As per ServiceNow’s policy, you can display all your training and certification records in one account only, not across both accounts simultaneously. Once the merge is completed, the second account becomes inactive. However, you can reuse the email address of the second account to open a new account if needed.

To ensure all your certifications and training are visible in one place, carefully choose the account where you want to consolidate all your records. Perform the merging process on this account to avoid any confusion or loss of access to your training history.

Regards,

Mimi Edet

LinkedIn: https://www.linkedin.com/in/edet-promise/

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