ServiceNow Impact: What's New in the Australia Release

[Naomi La]

We are excited to announce a host of new ServiceNow Impact capabilities in the Australia Release!

Here are some of the exciting new features now available for you: 

Fix Scan Engine Findings with Now Assist ✨

Got platform health findings piling up? Now you can fix them faster. Use Now Assist to automatically generate fixes for your scan engine findings, then review, revise, or accept AI-suggested changes through a side-by-side code comparison.

Note: A Pro+ SKU and Now Assist credits are required to access this feature.

The Capabilities Map has a new, simpler look

Your list of entitled capabilities has been streamlined, making it easier to browse and find what to focus on. Each capability now includes a simple description so you know exactly what you're getting.

Give your partners access to Impact 

If you work with a ServiceNow partner to manage your instance, you can now give them access to the Impact App directly. And if your partner is already registered on another customer's instance, the system recognizes them automatically, without any manual setup needed.

Take advantage of 8 new Technical Accelerators

We’re adding 8 new Jumpstart accelerators available to all Impact customers, covering: Impact Platform Health, Integration Hub, Data Privacy, Walk-Up Experience, Major Incident Management, Digital Product Release, CSDM for Service Operations, and Modern Change Management.

For more details, check out our release notes on our product docs page HERE. 

A more secure and reliable setup experience

We're now using a certificate-based authentication for more reliability when you connect your instance to the Impact Delivery Instance using Service Exchange.

As always — these features are exclusive to the Impact Store App. If you haven’t set it up yet, check out our post HERE for a short video that tells you how to get started. 

If you're looking for more information on the Australia Release, or have more general questions about ServiceNow Impact, check out some of the links below: 

For more detailed information on our new features: 

Australia Release Notes 

Fix Scan Engine Findings with Now Assist 

Manage Capabilities Map in the Impact App

Assign Impact Roles for Partners 

For more videos showing Impact best practices: 

ServiceNow Impact YouTube Playlist 

To stay up to date on the latest Impact features and get direct access to the Impact Product team: 

Impact Monthly Webinar & Office Hours Registration