Notification: we should not get Notification when catalog variable is selected NO.

[arsh]

I don't want to get notification for the choice variable if it's selected as No .can you help me how to do it step wise and how to find the variable notification.There is a variable in catalog item which choices YES and NO . while selecting NO choice we are getting email notification . The email notification should not be coming while selecting NO choice. What changes should I do

[Sujatha V M · Accepted solution]

@arsh Kindly refer the below link which is off similar requirement on notification, 

https://www.servicenow.com/community/developer-forum/how-to-send-notifications-to-users-selected-in-...

Modify it accordingly for NOT to send the notification. 

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.

[Sujatha V M · Accepted solution]

@arsh Kindly refer the below link which is off similar requirement on notification, 

https://www.servicenow.com/community/developer-forum/how-to-send-notifications-to-users-selected-in-...

Modify it accordingly for NOT to send the notification. 

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.

[yad_achyut · Accepted solution]

Hello @arsh ,
It seems you are not configuring the condition right for the triggering your Notification. If you have a variable specific condition you need to mention that in notification(When to Send).
If the given answer doesn't help you in that case Can you please provide the screenshot of your trigger condition to understand more about your problem.

[arsh]

I don't want to get notification for the choice variable if it's selected as No .can you help me how to do it step wise and how to find the variable notification.

[Sujatha V M]

Sharing another link for reference 

https://www.servicenow.com/community/itsm-blog/using-conditions-with-catalog-variables-on-email-noti... 

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.