Notification: we should not get Notification when catalog variable is selected NO.

[arsh]

I don't want to get notification for the choice variable if it's selected as No .can you help me how to do it step wise and how to find the variable notification.There is a variable in catalog item which choices YES and NO . while selecting NO choice we are getting email notification . The email notification should not be coming while selecting NO choice. What changes should I do

[Sujatha V M · Accepted solution]

@arsh Kindly refer the below link which is off similar requirement on notification, 

https://www.servicenow.com/community/developer-forum/how-to-send-notifications-to-users-selected-in-...

Modify it accordingly for NOT to send the notification. 

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.

[arsh]

How to find out the catalog variable notification exactly 

[yad_achyut]

Hello @arsh ,
You can follow the following steps to configure your notifications:
1. Select "When to Send" go to filter condition and select "Show Related Fields".as shown below 


2. Now again open the drop down list and drag upto the last and select "Variables" as shown below:

3. Now Select your catalog item from the choice list by clicking on magnifying icon and then select your choice variable according to the catalog item. 

4. Select the item then its variable and the value which is required to trigger the notification. 

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Achyut