On click of AI search suggested result taking to 'kb_view.do?sys_kb_id=' for knowledge.

[Lohith_kr]

On click of AI search suggested result taking to 'kb_view.do?sys_kb_id=' for knowledge and 'com.glideapp.servicecatalog_cat_item_view.do?v=1&sysparm_id=' for catalog item.
This links look like backend view (check screen short). 
On homepage search box when user type any keyword to search, we get suggested result below(check screen short: search_box.png). If user click on those list it is redirecting to wrong link. 

On homepage search box when user type any keyword to search, we get suggested result below(check screen short: search_box.png). If user click on 'Enter' is redirecting to search landing page. From there if user click any result, is working fine for both knowledge and catalog item(screen short: landing_search_page.png). Before it was redirecting to form, after we have created search results actions. 

Actual link when we click on any suggested result of catalog item we should get portal view :- "https://companydev.service-now.com/sp?id=nr_sc_cat_item&table=sc_cat_item&sys_id=5f6591294fb39b04605...
but we are getting backend view (screen short: catalog_view.png):- "https://companydev.service-now.com/com.glideapp.servicecatalog_cat_item_view.do?v=1&sysparm_id=5f659..."

Actual link when we click on any suggested result of knowledge article we should get portal view :- "https://companydev.service-now.com/sp?id=nr_sc_cat_item&table=sc_cat_item&sys_id=11962742db40fbc080c..." 

but we are getting backend view (screen short: knowledge_view.png) :- "https://companydev.service-now.com/kb_view.do?sys_kb_id=b0cb645e1bbc5d90ee16bbf18b4bcbc9"

Please let me know how can we configure this. It is a production issue, Thanks in advance. 

[-O- · Accepted solution]

Have a look at KB1208300  and KB0966624 I believe the solution to your problems is in there.

[jjunio31]

Hi @kilo patron. What about quick links? i have added quick links table in an AI Search profile and when i clink a link in a search suggestion it redirects me to a form instead of the external link from the quick links table.