I am getting same update on incident form twice while reassigning the incident from one group to ano

KarunakarJ
Tera Contributor

When the incident was assigned from one group to another, the work notes were updated twice, causing the reassignment count to increase. These updates occurred within a fraction of a second.

 

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2 REPLIES 2

Brian Lancaster
Tera Sage

Can you check to see if any of your business rules contain current.update()? This could cause all other BRs to run again and should never be used.

amit_tripathi
Tera Contributor

1. If any BEFORE INSERT/UPDATE business Rule contains current.udpate(), then remove it from script.

2. If any AFTER INSERT/UPDATE business Rule contains current.udpate(), then add current.setWorkflow(false) in your script.

 

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