I am getting same update on incident form twice while reassigning the incident from one group to ano
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09-26-2024 06:15 AM
When the incident was assigned from one group to another, the work notes were updated twice, causing the reassignment count to increase. These updates occurred within a fraction of a second.

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09-26-2024 07:51 AM
Can you check to see if any of your business rules contain current.update()? This could cause all other BRs to run again and should never be used.
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11-12-2024 11:34 AM
1. If any BEFORE INSERT/UPDATE business Rule contains current.udpate(), then remove it from script.
2. If any AFTER INSERT/UPDATE business Rule contains current.udpate(), then add current.setWorkflow(false) in your script.
Please mark my answer as correct based on Impact.