Open the record in workspace

ShraddhaMore
Tera Contributor

‎06-11-2024 09:39 AM

Hi there,

the dashboard is attached to the workspace, the report records of the dashboard widget should open in the workspace itself but it's redirecting out of the workspace. Any suggestions, how to fix this?

Opening like this:

ShraddhaMore_0-1718123850329.png

 

Should open like this:

ShraddhaMore_1-1718123887619.png

 

Thanks in advance!

 

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2 REPLIES 2

Community Alums
Not applicable

‎10-23-2024 03:56 AM - edited ‎10-23-2024 03:58 AM

Hi @ShraddhaMore 

It appears that this behavior is a known issue (PRB1743694). A community user reported that updating the app ID sn_app_analytics_w to version 4.2.2 resolves the problem.

 

As an alternative, you would need to create this data visualization in UI Builder for your workspace and set up a destination URL on the events tab.

 

Everything is outlined in the article below:

 

https://www.servicenow.com/community/app-engine-forum/issue-with-default-workspace-dashboards-create...

 

 

If you found my answer helpful or correct  in any way, please don't forget to mark it to help future readers! 

--

 

Kind regards,
Hemant Agarwal

 

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Community Alums
Not applicable

‎10-23-2024 04:01 AM

It appears that this issue is related to PRB1743694, where dashboards in other workspaces navigate to UI 16 by
Plugin:-
Platform Analytics (sn_app_analytics_w)
sn-dashboard (sn_dashboard),
sn-viz-designer(sn_viz_designer)

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