how to check if the retired knowledge article is visible to how many groups?
how to check if the retired knowledge article is visible to how many groups?
Forum Posts
how to remove the retired knowledge article searchable from global search option.
how to remove the retired knowledge article searchable from global search option.
If I have updated the Incident records the state and description Needs to be updated in request
If there is any Methodology to get this done, Need to Make a relationship Between Incident and Requests module.
If I have Updated the Incident State to In Progress Work Order and Work Order Task state updated
Hi Team, I Need to create a relationship between the state models of ServiceNow. Like If I updated the state in the Incident, it should get updated with Work Order and Work order Task Table. Please provide the possible Solutions for the same
Need to Integrate the Schedule Jobs with SLA's
If Specific SLA is completed, then it should create Schedule Job to update the records in ServiceNow. eg: Incident Needs to be updated . Please provide the possible solutions
I need to migrate the data from the Hr Cases to Incident Records
Hi, I need to update the data from Hr. Cases to Incident Records give me the possible ways to complete this.
How to copy latest email sent or received on incident form when we click on email template .
When we click on email template it should copy the latest email which is present incident record.How we can achieve it. Thank you
How to change resolution information once chane task is closed
Change the closure information once change ticket is closed completed
Related to Catalog item and flow designer
I have a scenario where I have a variable of type list collector in the custom table so whenever the ritm is created for the particular item it should update the RITM number inside that list collector variable, currently when I directly set it it onl...
Same HP-UX server record getting updated when we discover with two different IP address.
we have two HP-UX virtual machines with different IP address and host name but when discovered they are pulling the same Serial number and the same record in CMDB gets updated with different name and IP each time the discovery is run. example - HP-U...
Importing html page as Knowledge article in servicenow
Hi All, We want to import html pages as knowledge article in Servicenow. As of now i am doing that via transform map by giving the html content in to Article body. But importing 5000 html pages is getting difficult to maintain the html content of pa...
show last 3 months sla met% based on assignment groups on PA dashboard
Hi everyone! Help request on below requirement. I have a requirement that we need to create a PA report based on the last 3 months sla met% based on assignment groups on the PA dashboard, and it should be like the attached document. pls share your th...
End user not able to Download file.
Hi Team,Good afternoon. I was created custom Variables in Catalog item (widget). to download file. but it is working from me, end user not able to download.I write below script. Thanks,
Workflow
I have used wait for WF evet core action in workflow but its not working as expected.If anyone has used this earlier, please let me know, how its execute. For your reference I have attached screen shot of workflow context below. Thanks in advance,Sh...
NOTIFICATION:HOW TO REMOVE EMAIL NOTIFICATION FOR A XYZ GROUP
How to remove notification when SLA has elapsed for xyz group
