fix script
i have to write a fix script for closure for old transactional records which are active true for more than 6 months for Incident and change table. what will be my fix script. can anyone please provide me the code or fix script for this.
Forum Posts
In Notification preferences Email filed as read only
Hi Team, I need access Email filed in Notification preferencesFor this one which required? For your reference, we have attached a screenshot Thank you siva
Resolved! Inactive users
I have around 597 catalogue items. How to check for the look up field which the data is pulling from "sys_user" table, (where user is active. I have to find the fields which are pulling the inactive users in the look up fields.
Help portal page stuck in loading, log in button is not visible
Has anyone ever had this experience? The portal page is stuck on loading and no catalog categories. The log-in button on the top right is no longer visible. As an admin, if I sign in directly to the service portal and then go to the help portal, I ha...
Export data showing incorrect
Hi Team, I am exporting Bulk records data from "u_cmdb_ci_edms_access". But after exporting in Excel it showed the wrong data for the "ongoing cost" field and its reference field. "ongoing cost" field values show previous values instead of current va...
Resolved! Unable to load records in list mode whereas it works in grid mode and in new tab in SOW
Hi All,We have create a custom donut visualization for fetching all open, wip, resolved and closed problem. While clicking on donut, closed problem does not gets loaded in list view mode but works properly in tabbed mode and in new tab button. Since ...
Want to update the outbound email notification for the surveys to show the from address
I need to set the header and edit it when I tried using from in notification from it appeared Any other way through which we can achieve this need to make changes in header and add custom header.
MS Teams integration with ServiceNow service portal.
Facing access issue when trying to perform POC on integration of MS Teams and service portal by referring to the procedure present in below link.https://www.servicenow.com/community/ms-teams-articles/installing-itsm-hrsd-integrations-for-microsoft-te...
AWS Q integration with ServiceNow Knowledge articles
Hi We are trying to integrate with ServiceNow to AWS Q knowledge article module. AWS Q team trying to pull the knowledge articles from ServiceNow with Basic Auth and Query (workflow=published) all articles and related attachments. As AWS Q is able t...
user access of ServiceNow for MS teams and Service Portal integration?
Hi, what kind of user access is required for ServiceNow service Portal integration with MS Teams. please suggest which role is sufficient to complete this integration. regards,Venkatesh t.
Employee Center
Employee center page is taking much time to load in Prod instance. Can any one tell me why this is happening
Portal Tab navigation
Hello I am facing an issue with portal home page, we have different widget that are included in home page and calling widgets as below <li><sp-widget widget="data.widgetidname"></sp-widget></li> When we go to browser to test via Tab key navigation, s...
By Using Ui builder creating new tile to fetch Location details in incident Sow
By Using Ui builder creating new tile to fetch Location details in incident Sow under caller tile with the below details of selected requested location field record details:1)status2)class3)concept4)timezoneTo achive this i am trying the below approa...
Resolved! Access to Glide API: event management from scope x_rakut_rpa_manage not allowed
Hello,I created a scheduled job, but when it was published to another environment, an error occurred during implementation. Can you tell me what cross scope is missing.thank you !!!Error Message:Evaluator.evaluateString() problem: com.glide.script.fe...
