Hi Team, I Need to create a relationship between the state models of ServiceNow. Like If I updated the state in the Incident, it should get updated with Work Order and Work order Task Table. Please provide the possible Solutions for the same
If Specific SLA is completed, then it should create Schedule Job to update the records in ServiceNow. eg: Incident Needs to be updated . Please provide the possible solutions
Hi, I need to update the data from Hr. Cases to Incident Records give me the possible ways to complete this.
When we click on email template it should copy the latest email which is present incident record.How we can achieve it. Thank you
Change the closure information once change ticket is closed completed
I have a scenario where I have a variable of type list collector in the custom table so whenever the ritm is created for the particular item it should update the RITM number inside that list collector variable, currently when I directly set it it onl...
we have two HP-UX virtual machines with different IP address and host name but when discovered they are pulling the same Serial number and the same record in CMDB gets updated with different name and IP each time the discovery is run. example - HP-U...
Hi All, We want to import html pages as knowledge article in Servicenow. As of now i am doing that via transform map by giving the html content in to Article body. But importing 5000 html pages is getting difficult to maintain the html content of pa...
Hi everyone! Help request on below requirement. I have a requirement that we need to create a PA report based on the last 3 months sla met% based on assignment groups on the PA dashboard, and it should be like the attached document. pls share your th...
Hi Team,Good afternoon. I was created custom Variables in Catalog item (widget). to download file. but it is working from me, end user not able to download.I write below script. Thanks,
I have used wait for WF evet core action in workflow but its not working as expected.If anyone has used this earlier, please let me know, how its execute. For your reference I have attached screen shot of workflow context below. Thanks in advance,Sh...
How to remove notification when SLA has elapsed for xyz group
Can Valid_to field is editable when Article is in published state.Please can some one help
After an incident is resolved, there are several tasks related to incident management and knowledge feedback that remain open. If these tasks are not completed within 7 days, they are automatically closed as incomplete. However, the knowledge teams s...
