Open the record in workspace

Community Alums
Not applicable

Hi all,

the dashboard is attached to the workspace; the report records of the dashboard widget should open in the workspace itself but it's redirecting out of the workspace. Any suggestions on how to fix this?

Opening like this:

HemantAggarwal_0-1729243081400.png

 

 

Should open like this:

HemantAggarwal_1-1729243081422.png

 

 

1 ACCEPTED SOLUTION

Marcos Kassak
Kilo Sage
Kilo Sage

Hi @Community Alums.

 

It appears that this behavior is a known issue (PRB1743694). A community user reported that updating the app ID sn_app_analytics_w to version 4.2.2 resolves the problem.

 

As an alternative, you would need to create this data visualization in UI Builder for your workspace and set up a destination URL on the events tab.

 

Everything is outlined in the article below:

 

https://www.servicenow.com/community/app-engine-forum/issue-with-default-workspace-dashboards-created-in-app-engine/m-p/2940234#M4461

 

 

If you found my answer helpful or correct ✔️ in any way, please don't forget to mark it to help future readers! 👍

 

--

 

Kind regards,


Marcos Kassak
Solution Consultant  🎯

 

View solution in original post

2 REPLIES 2

Marcos Kassak
Kilo Sage
Kilo Sage

Hi @Community Alums.

 

It appears that this behavior is a known issue (PRB1743694). A community user reported that updating the app ID sn_app_analytics_w to version 4.2.2 resolves the problem.

 

As an alternative, you would need to create this data visualization in UI Builder for your workspace and set up a destination URL on the events tab.

 

Everything is outlined in the article below:

 

https://www.servicenow.com/community/app-engine-forum/issue-with-default-workspace-dashboards-created-in-app-engine/m-p/2940234#M4461

 

 

If you found my answer helpful or correct ✔️ in any way, please don't forget to mark it to help future readers! 👍

 

--

 

Kind regards,


Marcos Kassak
Solution Consultant  🎯

 

Community Alums
Not applicable

Hi @Marcos Kassak 
Thanks For the Guidance. Really Appreciated.
Kind regards,
Hemant Agarwal