PDI Offline July 22 2025

[philshe]

HI, 

I was just in my PDI yesterday and tried to wake it up today, but it continues to say its Offline.

[Dr Atul G- LNG · Accepted solution]

Hi @philshe 

Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[SumanthDosapati · Accepted solution]

@philshe 

Sometimes it takes few days for the PDI to be available back. You have to wait and no other option.

You can release and request a new instance if you don't have anything to lose.

Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth

[Dr Atul G- LNG · Accepted solution]

Hi @philshe 

Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[Dr Atul G- LNG]

Hi @philshe 

is any thing wrong in my answer?

[SumanthDosapati · Accepted solution]

@philshe 

Sometimes it takes few days for the PDI to be available back. You have to wait and no other option.

You can release and request a new instance if you don't have anything to lose.

Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth

[Pradeep Thipani]

@philshe  - I'm facing the same issue. For now, I’ve created a new PDI using a different email ID until my original account is restored. You can either do the same or release the existing instance.

Thanks,

Pradeep