PDI Offline July 22 2025

[philshe]

HI, 

I was just in my PDI yesterday and tried to wake it up today, but it continues to say its Offline.

[Dr Atul G- LNG · Accepted solution]

Hi @philshe 

Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[SumanthDosapati · Accepted solution]

@philshe 

Sometimes it takes few days for the PDI to be available back. You have to wait and no other option.

You can release and request a new instance if you don't have anything to lose.

Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth

[GlideFather]

@philshe 
When have you logged in for the last time? the longer intervals between logins the longer waking time, at least it feels that way :))

check the top side of that page, I had the same status of my PDI last week and it was due to unschedueld maintenance... there was also possibility to be notificed via email once it is done

[philshe]

The PDI still seems to be offline today, although now it is stuck in Hibernate and won't wake up. 

[Dr Atul G- LNG]

It depends on luck now — either wait a bit or try releasing the instance mate.

[GlideFather]

@philshe 
are you accessing it from your-instance.servicenow.com/login.do or from the https://developer.servicenow.com/dev.do and Start building button? 

If not tried, I recommend to log in to your profile at Dev site and try it from there.

Do you have there anything in progress or is it a fresh instance? To save some time and nerves, it might be worthy to think of requesting a new one (but losing everything from the old one)... how does that sound?

Let me know if there is any difference.

[philshe]

accessing via the portal and trying every hour or so.