Read only variables on RITM

[Ramesh_143]

How to set the variables read only on RITM record?

[VishaalRanS · Accepted solution]

Hi @Ramesh_143 

To set variables as read-only on a Request Item (RITM) record in ServiceNow, you can utilize client scripts or UI policies.

Please go through the below link:

Set Variables readonly on RITM - ServiceNow Community

Solved: How to set all variables read only on RITM - ServiceNow Community

Thanks, and Regards

Vishaal

Please mark this response as correct or helpful if it assisted you with your question.

[Sai Krishna6147 · Accepted solution]

Hi @Ramesh_143 

you can  achieve by using UI policy,

please refer the link :

Refer: Solved: How to set all variables read only on RITM - ServiceNow Community 

Mark my answer as accepted solution and helpful if helps you.

Thank you

[Manohararuna]

Hello Ramesh,

       Fir that we can use the UI Policy / client script based on our major requirement.

Here i have attached one example (i can make Assignment group read only when the Subcatogry value is Antivirus).

Thanks ,

 Manohar.

[thullurishalini]

Hi @Ramesh_143 

To set variables as read-only on a RITM (Request Item) record in ServiceNow, follow these steps:

1. Navigate to the RITM Form: Open the RITM record where you want to set the variables as read-only.
2. Create a Catalog Client Script: Use a catalog client script to set the variables to read-only. Here is an example script:

   function onLoad() {
       g_form.setVariablesReadOnly(true);
   }

3. Apply the Script: Ensure the script is applied to the appropriate catalog item or variable set.
   Please mark this response as correct or helpful if it assisted you with your question.

Thanks,

shalini.