Several time ago, the new custom templates were implemented in knowledge module, people were creating thei KBs withouth any issue, however, we noticed the KBs were not crrated under the knowledge_kb table so it causes our AI Search in Portal do not find the KBs easily when user were using the key words. As well the reporting had many inconsistencies as we had to use the tables separately causing that we should create 1 report per template (class). I looked for documentation but, did not find anything related to this issue and would like to know what documentation is to evaluate the feasibility of them interacting with AI Search. It is still not clear for me.
