Regarding user criteria for Service Catalog

Community Alums
Not applicable

Hi All,

We have around 200 users in location A

I need to restrict a catalog item X for users with location A but it should be available for IT team of location A.

--Madhura

2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

@Community Alums 

so you want to hide Item X to 200 users but want to show to any 1 of that user is that user belongs to IT team?

Is that a requirement?

What script did you start with? you need to use advanced script

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Community Alums
Not applicable

Hi Ankur,

 

We want to hide item X from XYZ location but item should be visible to IT team from same XYZ location.

for this requirement we added user criteria is Available for as:  IT Team Group Name & Not Available for as: XYZ location.

But this is hiding catalog for IT team group members as they belongs to same location.

 

Regards,

Madhura Karule