We want to remove list in SOW workspace in left pane 3 lines
Hi We want to remove list in SOW workspace in left pane 3 lines. We want to see other 3 home, schedule, teams but we don't want list.
Forum Posts
Resolved! Lost access to Now Learning Account
Hi AllI am in the process of transitioning to a new company and have merged my account to transfer my CTA certification to my new email address from my previous one. When I merged, I received an email stating: "We have identified an issue with your r...
Order Guide rule not working correctly
Hello Everyone, We are facing an issue while trying to raise an offer through an order guide in Sp portal. Even though the filed is automatically filled (the variable value is cascaded from order guide i.e we added item assignment variable in rule ba...
Resolved! Some Change Requests are creating duplicate approvals
Hello Everyone,We have noticed a few change requests are creating duplicate approvals. Once the change is moved to the Scheduled state after CAB approval, again a 2nd set of Approvals is created for the CAB team. And this is only happening for a few ...
How to add url of kb article in approval form in service portal?
For the Employee Service Center (ESC) side, when I click on my task, I want to add a redirect link that depends on each approval to take users to the corresponding Knowledge Base (KB) article. How can I implement this? I've tried several approaches i...
Catalog Item MRVS Restrict form based on user is are inactive or not found
In a Catalog Item consists of Mrvs When the csv is uploaded there are auto populated.which has variables - Data, data description, data user id1, data user id2, data user id3 all are single line texts. we need to restrict the the form when user id of...
How to allow a single user to browse servicenow instance using browser(chrome,edge etc) on Mobile.
Hi Team, In Our instance we have restricted users to browse ServiceNow instance using browser(chrome,edge etc) on Mobile ,However now i need it enable for single users I tried below in "For Mobile" UI script but didn't help Any suggestion apprecia...
Not able to log into my now learning account
I have been using my now learning account for a while. I paid for and took some on demand courses and also paid for a voucher to take my exam. I had paid for and registered for a course last week and was going through the course. As of today I am n...
I am getting same update on incident form twice while reassigning the incident from one group to ano
When the incident was assigned from one group to another, the work notes were updated twice, causing the reassignment count to increase. These updates occurred within a fraction of a second.
Resolved! On click of AI search suggested result taking to 'kb_view.do?sys_kb_id=' for knowledge.
On click of AI search suggested result taking to 'kb_view.do?sys_kb_id=' for knowledge and 'com.glideapp.servicecatalog_cat_item_view.do?v=1&sysparm_id=' for catalog item.This links look like backend view (check screen short). On homepage search box ...
Triple DES in Password2 fields
Hello community,I just need to consult something.Customer has received a SN Communication Record: Deprecation of Three-Key Triple DES in Password2 fieldsI know Triple DES is Officially Being Retired and customer is asking about the impact to their in...
Resolved! Need to set transaction quota rule for a scheduled job
Need to set transaction quota rule for a scheduled job called "clean expired rollback contexts". I want to understand how the conditions should be applied for it.
Are ServiceNow's Service Desk Performance statistics published
Hi,Do ServiceNow publish their own performance metric in regards to their own performance. I am aware they publish their availability of the platform but do the publish the following metrics for example and if so where can I find them.Incident Manag...
Open the record in workspace
Hi there,the dashboard is attached to the workspace, the report records of the dashboard widget should open in the workspace itself but it's redirecting out of the workspace. Any suggestions, how to fix this?Opening like this: Should open like this: ...
Resolved! Open the record in workspace
Hi all,the dashboard is attached to the workspace; the report records of the dashboard widget should open in the workspace itself but it's redirecting out of the workspace. Any suggestions on how to fix this?Opening like this: Should open like this:...
