Service Catalog - Custom field type
I have a requirement where I need to create a Custom field type "Open Change" to Open Change record from Catalog Item. I am not able to find any information on how to proceed.
Forum Posts
Records aren't showing up as selection for the downstream suppliers table
Hi All, Issue: Current records listed in the company table aren't showing up as a selection on the downstream suppliers list despite being listed on the company table and having the following fields marked as True: Vendor; Third-Party; and Fourth-P...
How to add a ServiceNow Partner to NowSupport portal?
Hello, We have a new ServiceNow Partner who will help us with upgrade and patches, we need to add them to our Now Support account to receive communication regarding upgrade and patches, I tried to add their distribution list to our account but the c...
Resolved! Read only variables on RITM
How to set the variables read only on RITM record?
AI search and Knowledge templates
Several time ago, the new custom templates were implemented in knowledge module, people were creating thei KBs withouth any issue, however, we noticed the KBs were not crrated under the knowledge_kb table so it causes our AI Search in Portal do not f...
Edit content Service Operations Workspace
Hello , How to edit the content in SOW workspace .In below image I want to edit Incident SLA time remaining - 30 minutes or less to breachThanks
Azure Monitor to ServiceNow Integration
Hi Team, We are working on integrating Azure Monitor with ServiceNow for Event Management. We are planning to use OOTB bi-directional connector. The documentation says, we require MID Server. Is that correct or we can integrate directly the two pl...
fix CPU value discrepancy for Azure VMs
Hi Team, We are facing issue where Azure VMs discovered via discovery having wrong cpu count in cmdb_ci_win_server Table However for onPrem server it is correct.Just wanted to know How cpu count calculate in case of Azure VMs
Business Analyst certification
How much does the certification cost for the exam? Do active duty military receive any exam vouchers?
In the KB article images are broken for the end users except admin and similar role of admin
Hello All, In the KB article for all the end user the images which were attached those were broken and not visible except admin & it's similar role. There is no criteria applied for the same it was visible for all. Can anyone suggest me. Thanks
"opt-in store" message appears when try to install a plugin in prod instance ?
Recently, I have asked to install a plugin, that related to CMDB, when try to do in lower instances,Applications > Plugins > plugin name: worked fine in lower instances, but the same plugin when try to install in prod instance, a message appears sayi...
Resolved! servicenow labs
Hey guys, so I'm having trouble accessing the labs on the ServiceNow learning. After completing a lesson, when it's time to do the labs it's not giving me all the information needed to complete it. If anyone can help me in this matter it would be app...
Now Knowledge Exchange - SN Utils
SN Utils- Tool ServiceNow (Browser Extension)The ServiceNow Utility Browser Extension is a helpful tool that enhances your browsing experience by providing quick access to various ServiceNow functionalities. It allows you to interact with ServiceNow ...
ServiceNow SailPoint Integration to sent data to delete the group
Hi Team, When a group is selected in catalog item in the backend flow designer whatever the groups which has same description group examples if the same description matches with 8 groups than those groups should be sent to SailPoint Rest API by crea...
Servicenow SailPoint Integration to sent data
Hi Team, When a group is selected in catalog item in the backend flow designer whatever the groups which has same description group examples if the same description matches with 8 groups than those groups should be sent to Sailpoint Rest Api by crea...
