Requests (RITM)are getting closed, still it appears in the open queue which should be appeared

[Maruru Madhurim]

One user is getting a closed RITM first in the List view even though it appears in the open queue, which should show all recent RITM's and updated RITMs in the list view when she opens the RITM list view, including all state of RITMs like In Progress, pending, open, Awaiting customer. Please let me know why only one user is having this issue.

[Rampriya-S]

Hi @Maruru Madhurim 

Please share your queue filter.

[Maruru Madhurim]

Hi @Rampriya-S 

User is getting like this

user should be getting above list.

Affected user is not giving filter condition

[Rampriya-S]

You just check that user having access to see that module..