VIP tag
Hello , I want to add vip tag for records in Service Operations Workspace .Though the user has been marked as VIP it is not showing on the record . Thanks
Forum Posts
Stages in flow and subflows
Hello! I observe that when i want to show all the stages in SC Order Status (Custom) widget, i receive only stages that exists in the principal flow . That is a problem when i have some actions in parallel, as my widget stays in the first action, eve...
add/remove user to new group "kgb" if user add/remove from the groups like "gfd, fgd,dfg,dfg"
How can we do this business rules script by flow designer. and how can we do this dynamic way use case: if the user is added from the one of the group like "Application Development,Analytics Settings Managers,App Engine Admins" then that user should ...
Has anyone implemented ATF in their instance from scratch ?
#ATF #AutomaticTestingFrameworkHello all, we want to implement ATF in our organization from the scratch for all our modules, starting with ITSM (incidents, in particular). We have a lot of record producers, IT helpdesk, inbound actions and integratio...
In date field catalog variable ensure user is not able to select more than a year date from current
Need code for catalog client script to > Auto populate the current date > User should not be able to select more than a year date from current date.
Notification
Hello , I want to create a notification for a task assigned to user which should be displayed on bell icon which is present on the global banner . Please refer attachment Thanks
The user unable to see the show journal field in incident table servicenow
Hi Team, Even the user having the ITIL role, and unable to get the "show journal fields" in the incident form. (worknotes & button) is missing.For reference I'm adding the screenshots.The form should be able to show both additional and work notes.Ple...
Data collector job showing errors for higher number of records
Hi,I have created a data collector job for my indicator in PA. However I am getting the error below however I am not specified the subset . Is there any way to increase the number of records?Regards,Maharshi
Toggle script in flow designer to set the changed state field to its previous value.
Hi Everyone, Requirement: When the user changes the field of the record then it should set that state field to its previous value. for example: if current state of the record is "validating" and user changed that to "close". after closing system shou...
estimated delivery date is not visible on portal
Hello, I wish to see estimated delivery date on portal whenever any new request is created but I am not to see this on portal. Regards
How to develope ritm Approver delegation functionality in service portal?
Hi every one, My customer wants to develop, RITM Approver delegation functionality inn service portal, please suggest, what to do on this? Regards, Arjun.
nned to include 5 stars for template filed in Survey designed
Hi, I got the requirement to include 5 star rating for questions in survey designer, could you please help me with this issue how we can achieve to include 5 star rating to template filed. Please find the below screenshot for your reference.Thanks.Ve...
Email notification issues
Hi Community,I need some one help , I have created two emails , one is interrupted another one name rejected. I have created two events for these notifications.Event names : cloud_intake.olympus_vending_errorv2 : Rejected messagecloud_intake.olympu...
Email trigger isssue
Hi Team, I have a requirement for email notifications, I wrote some script for two events one for interrupted and another rejected. above two emails trigger only vending failed status but success trigger new email but this situation any time only abo...
limit characters of multiline text
Hi Team,can anyone please help me.Below script is working in native UI. When user typing itself, it will stop if user entered more than the characters mentioned in script.i required the same way work in portal. function onLoad() { var control = g_...