Scripted relationship

Shashivardhan
Tera Contributor

Hi Everyone i need help in creating Scripted relationship. Below are the requirement

  1. User should be able to create new task from the Incident Task tab
  2. On Click of the “New” button, New task screen to be opened ,which will have task Type =”Incident Task”.

    Please help me with script and path. Thanks in advance
3 REPLIES 3

Anurag Tripathi
Mega Patron
Mega Patron

Hi,

You don't need a scripted relationship.

This is an oob relationship between Incident and incident task. 

Just right click on the form and configure -> Related list and pull in the relation shown below

AnuragTripathi_0-1719221598758.png

 

-Anurag

Thanks for your response Anurag, Below is my exact requirement. Can you please help me with script

  • On the incident form under related list section, create a new  Scripted relationship  called Customer Tickets.
  • User should be able to create new task from the Customer Task tab
  • On Click of the “New” button, New task screen to be opened ,which will have task Type =”Customer Association Task”.

For some reason i didn't get a notification of your reply.

 

What type of task is ”Customer Association Task” ?

Does it extend Task table?

Is there any relation ship between incident and ”Customer Association Task”?

 

-Anurag