Scripted relationship
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06-24-2024 02:25 AM
Hi Everyone i need help in creating Scripted relationship. Below are the requirement
- User should be able to create new task from the Incident Task tab
- On Click of the “New” button, New task screen to be opened ,which will have task Type =”Incident Task”.
Please help me with script and path. Thanks in advance
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06-24-2024 02:33 AM
Hi,
You don't need a scripted relationship.
This is an oob relationship between Incident and incident task.
Just right click on the form and configure -> Related list and pull in the relation shown below
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06-24-2024 02:43 AM
Thanks for your response Anurag, Below is my exact requirement. Can you please help me with script
- On the incident form under related list section, create a new Scripted relationship called Customer Tickets.
- User should be able to create new task from the Customer Task tab
- On Click of the “New” button, New task screen to be opened ,which will have task Type =”Customer Association Task”.
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06-25-2024 05:22 AM
For some reason i didn't get a notification of your reply.
What type of task is ”Customer Association Task” ?
Does it extend Task table?
Is there any relation ship between incident and ”Customer Association Task”?