Service Catalog - Custom field type

Madhushree_S
Tera Expert

‎10-10-2024 06:05 AM

I have a requirement where I need to create a Custom field type "Open Change" to Open Change record from Catalog Item. I am not able to find any information on how to proceed.

Madhushree_S_0-1728565523277.png

 

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Eshwar Reddy
Kilo Sage

‎10-10-2024 06:52 AM

Hi @Madhushree_S 

It would be helpful if you could provide more information

Thanks
Esh

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Madhushree_S
Tera Expert
In response to Eshwar Reddy

‎10-10-2024 08:59 AM

Hi @Eshwar Reddy 

 

I have a requirement to Open a Change request record with the variable name "Open change" which of "Custom" field type. I can say "Open change" variable is a button, when clicked it opens a change record. I am using this variable "open change" in a Catalog Item. 

 

In the picture that I have attached in the above, I have created a custom field type "open change" variable but unfortunately it is not visible in my catalog item view. 

 

Would require help if anyone knows on this.

 

Thanks in Advance !!

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