Set up my demo instance to use ADCv2 load balancer

tesnimk
Tera Contributor

‎01-07-2025 07:33 AM

While trying to set up Certificate-based authentication within my instance I need to check that my instance is using an ADCv2 load balancer ( as described https://www.servicenow.com/docs/bundle/xanadu-platform-security/page/integrate/authentication/task/s... ) 

My instance is not using the ADCv2 load balancer, thus I need to contact Now Support.

Nevertheless I can't login to NOW SUPPORT :

tesnimk_0-1736263109633.png

If it is restricted to login via developer account, how could I deal with the configuration of my instance to use ADCv2 load balancer?

 

Regards,

Tesnim

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-07-2025 12:44 PM

Hi @tesnimk 

 

PDI does not come with support, which means any issues related to PDI will not be handled by SN.

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Dr. Atul G. - Learn N Grow Together
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tesnimk
Tera Contributor
In response to Dr Atul G- LNG

‎01-09-2025 12:32 AM

Hi @Dr Atul G- LNG 

 

Thanks for you reply. In such case, what are the possible options to test certificate based authentication in SNOW. 

 

Regards,

Tesnim 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to tesnimk

‎01-09-2025 04:52 PM

Hi @tesnimk 

 

In thus case no way buddy, until unless you hold a client instance.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Karanbir
Tera Contributor
In response to Dr Atul G- LNG

‎02-12-2025 08:16 AM

So devs cannot explore the certificate based authentication on developer instances by any way?

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