The catalog item with the name problem is showing as empty?

[KarunakarJ]

"The catalog item 'problem management' is available, and the metadata 'problem' is added. However, when we search with the keyword 'problem,' the catalog item is not available in the portal."

[Sandeep Rajput]

@KarunakarJ Please check this KB article https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743809 and see if it addresses your issue. Apart from this does your instance have AI search enabled,  I have seen users facing issues with keyword search when the AI search is enabled on their instance.