If I select any radio button then automatically single line text gwl_ or ll_ canlife _ should populate. example if gwl is selected then domain name is refelected gwl_if ll is selected then domain name is refelected ll_if canlife is selected then doma...
Print 10 latest active incidents
If the Child incident has a higher priority than the Parent, the Parent incidents Priority shall update to the higher priority (impact/urgency).How to achieve this with Business Rule.
Dear Team,The SLA for my company is not counting but the tickets are breaching. I don't know weather the Scheduler has stopped working for my company or where the issue is.
Hi, We recently had a major issue on our instance and after I had created a HI case for it, I noticed that they had created a high priory case for it the night before. We did get an email about it, but we also did a clone the same night which creat...
In ServiceNow, how can i restrict the creation of new records in a table by controlling the available options in a dropdown field through hit table api.
var req_for = g_form.getValue('ita_eui_requ_for');setPreference('ita_sw_requ_for', req_for); when this script is execute then showing (There is a javascript error in browser console)how to fix it
I am trying to gather a better understanding on how Priorities are set at the incident level. Is there a way to standardize priority based on a Work order template, instead of it being subjective?
Hi all, I need a help regarding in custom form In a workflow when a approval state is rejected we can move back to new state just like wise .... Is it possible in flow designer where an approval state is rejected and can be sent to new stat...
Hello All, I have created one catalog item. So I want for a particular drop down option under a variable (name of the variable - Access required to and drop down under that - Pager duty) should go to a particular user for approval. How to set that in...
Current is: we've been going through a lot of turn over lately and once a an employee leaves we loose the reports or if employees aren't in office we are unable to add people to the dashboard since the owner of the dashboard is either out or no longe...
Hi Team, We have created a button (Escalation) in portal..we have requirements like after clicking escalation button the ticket is escalated. Here the button should be hide ? How to achieve this. Thanks,Sai
Hello, I was trying to add process flow formatter in Service Portal, is there a way for me to do this?Like: new -> in progress -> completedI have tried a bunch of things but it does not seem to be working. Appreciate is someone can help, thank you so...
In most cases, an incident created from an alert task will close when the alert shows the node back up. However, I am having trouble when the incident has a configuration item on a subscription list. The alert closes, but the incident shows the alert...
When utilizing Skills in ServiceNow, can that correlate with auto dispatching and assigning WOT to the correct technician based on Skills? If adding skills is beneficial for those purposes and how SN looks at it.
