I'm developing a shell script to automatically close Standard change once the change done. But once the change move to review state , it's automatically creating a CTASK on the change which is name - "Post Change Review Assessment"So it's a barrier t...
How to populate variables (short description and description) of RITM in catalog task activities?
Hi, I need a alternative way to remove getRowCount from these script by using glideRecord. Refer the below code as sample.i need suggestion as soon as possible.Thanks,sengeni
Query for getting last 6 month record from 'incident" table without using encoded query.
what are the steps to handle slowness or performance issues in prod instances.
Hello,We have recently migrated our AD domain from Farmcreditwest to AgWestFC. After doing so I can no longer access our ServiceNow instance. Our MSP is using Okta for SSO and I suspect the reason is because my Farmcreditwest domain user was disabled...
Hello All,I need to achieve the below requirement:Requirements:1. If Caller is Securonix Admin: a) Channel = SIEM b) Category = Security2. If Caller is Securonix Admin: a) Urgency = Impact = Securonix Priority3. If Caller is Securonix Admin: a) S...
Hi Everyone as we have configuration in our Account like only one particular group can create a P1/P2 incident other than no one can raise it. But here we have a issue users are changing the impact and urgency and saving the incident in p1/p2 this ne...
I'm trying to collate the total of a duration field for all child tasks, where the multiple duration field values are gathered in an array. In this scenario there is a dedicated field on change requests totalling a specific type of action in duration...
Hello All, I have requirement to create flow for catalog item, and in that flow we are creating multiple scTask as one task get close complete. 1. I close complete one scTask and at that point i used "Do the following in parallel" to create 2 another...
When a user open Standard change then showing error Data Policy Exception The following fields are mandatory : Requested For and Record not found.how to fix this issue.
If I select any radio button then automatically single line text gwl_ or ll_ canlife _ should populate. example if gwl is selected then domain name is refelected gwl_if ll is selected then domain name is refelected ll_if canlife is selected then doma...
Print 10 latest active incidents
If the Child incident has a higher priority than the Parent, the Parent incidents Priority shall update to the higher priority (impact/urgency).How to achieve this with Business Rule.
