Work order task priority
I am trying to gather a better understanding on how Priorities are set at the incident level. Is there a way to standardize priority based on a Work order template, instead of it being subjective?
ServiceNow Impact forum
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Forum Posts
In Flow designer is there a way to send an rejected approval request back to the new state ?
Hi all, I need a help regarding in custom form In a workflow when a approval state is rejected we can move back to new state just like wise .... Is it possible in flow designer where an approval state is rejected and can be sent to new stat...
Resolved! Flow designer
Hello All, I have created one catalog item. So I want for a particular drop down option under a variable (name of the variable - Access required to and drop down under that - Pager duty) should go to a particular user for approval. How to set that in...
Resolved! Dashboard and report ownership
Current is: we've been going through a lot of turn over lately and once a an employee leaves we loose the reports or if employees aren't in office we are unable to add people to the dashboard since the owner of the dashboard is either out or no longe...
How to hide button in actions box
Hi Team, We have created a button (Escalation) in portal..we have requirements like after clicking escalation button the ticket is escalated. Here the button should be hide ? How to achieve this. Thanks,Sai
Process Flow Formatter in Service Portal
Hello, I was trying to add process flow formatter in Service Portal, is there a way for me to do this?Like: new -> in progress -> completedI have tried a bunch of things but it does not seem to be working. Appreciate is someone can help, thank you so...
Auto close incident with subscriber list
In most cases, an incident created from an alert task will close when the alert shows the node back up. However, I am having trouble when the incident has a configuration item on a subscription list. The alert closes, but the incident shows the alert...
Skills in ServiceNow
When utilizing Skills in ServiceNow, can that correlate with auto dispatching and assigning WOT to the correct technician based on Skills? If adding skills is beneficial for those purposes and how SN looks at it.
Taking back-up of servicenow instance
Can anyone tell me the procedure for taking the back-up of my ServiceNow instance ,as it may be given back to the available pool of instances If I don't use it for 10 continuous days.
Regarding schedule job for certificate expiry script
I need to create Schedule job to generate request or task based on expiration of certificates. notification should be sent 30 days prior to the expiration.
Resolved! 3 child incidents has 1 parent incident if parent is resolved all 3 child incidents to be resolved
There are 3 child incidents has 1 parent incident, if parent incident is resolved, all 3 child incidents also has to be resolved.
can we change the sorting of the bar graph in the x-axis while creating a report?
can we change the sorting of the bar graph in the x-axis while creating a report?
How to create an interactive filter based on number for problem table
Hi All, We have requirement for problem management table need to created an interactive filter based on problem number ,i am not able to see number in the reference field. (if they want see particular problem number they should be able to ).can any o...
what is the differenece between CIS IT workflow and CIS enterprise workflow in servicenow?
what is the differenece between CIS IT workflow and CIS enterprise workflow in servicenow?
Date time issue
I am trying to set the date value like this, but when I set this value in the field, it is set as '2024-04-03 03:00:00'4 hours before value,I tied most dates and time logic, but nothing works can someone please help with the same value = '2024-04-03...
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