Hello,We have recently migrated our AD domain from Farmcreditwest to AgWestFC. After doing so I can no longer access our ServiceNow instance. Our MSP is using Okta for SSO and I suspect the reason is because my Farmcreditwest domain user was disabled...
Hello All,I need to achieve the below requirement:Requirements:1. If Caller is Securonix Admin:  a) Channel = SIEM  b) Category = Security2. If Caller is Securonix Admin:  a) Urgency = Impact = Securonix Priority3. If Caller is Securonix Admin:  a) S...
Hi Everyone as we have configuration in our Account like only one particular group can create a P1/P2 incident other than no one can raise it. But here we have a issue users are changing the impact and urgency and saving the incident in p1/p2 this ne...
I'm trying to collate the total of a duration field for all child tasks, where the multiple duration field values are gathered in an array. In this scenario there is a dedicated field on change requests totalling a specific type of action in duration...
Hello All, I have requirement to create flow for catalog item, and in that flow we are creating multiple scTask as one task get close complete. 1. I close complete one scTask and at that point i used "Do the following in parallel" to create 2 another...
When a user open Standard change then showing error Data Policy Exception The following fields are mandatory : Requested For and Record not found.how to fix this issue.
If I select any radio button then automatically single line text gwl_ or ll_ canlife _ should populate. example if gwl is selected then domain name is refelected gwl_if ll is selected then domain name is refelected ll_if canlife is selected then doma...
Print 10 latest active incidents
If the Child incident has a higher priority than the Parent, the Parent incidents Priority shall update to the higher priority (impact/urgency).How to achieve this with Business Rule.
Dear Team,The SLA for my company is not counting but the tickets are breaching. I don't know weather the Scheduler has stopped working for my company or where the issue is.
Hi, We recently had a major issue on our instance and after I had created a HI case for it, I noticed that they had created a high priory case for it the night before. We did get an email about it, but we also did a clone the same night which creat...
In ServiceNow, how can i restrict the creation of new records in a table by controlling the available options in a dropdown field through hit table api.
var req_for = g_form.getValue('ita_eui_requ_for');setPreference('ita_sw_requ_for', req_for); when this script is execute then showing (There is a javascript error in browser console)how to fix it
I am trying to gather a better understanding on how Priorities are set at the incident level. Is there a way to standardize priority based on a Work order template, instead of it being subjective?
