Trigger approval from flow designer to 'assigned to' person on the table

SripriyaN
Tera Contributor

The requirement is to trigger approval to the person whose name is present on the 'Assigned to' field of cmdb_ci_computer table using flow designer. Kindly provide me the steps or scripts or references that helps.

8 REPLIES 8

Hi @SripriyaN 

 

It is OOTB

AGLearnNGrow_0-1718874734563.png

 

 

You can set the CI variable n CI field and from there it will pick the vlaue

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Hi @Dr Atul G- LNG 

 

On the catalog item, user will select a record(computer asset) on a reference field(table name: computer_ci_computer). the approval should trigger to the 'owned_by' person of that asset.

 

Hope it is clear now.

 

Regards,

Sripriya

HI @SripriyaN 

 

Try this way

 

AGLearnNGrow_0-1718876194410.png

 

 

1st Get variable

2nd Ask approval.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Hi @Dr Atul G- LNG 

 

Should we give anything on the approval field and journal field?

Also what rules to provide?

Why I'm asking is because I kept what you suggested and kept rule as anyone approves and selected the assigned to field. The approval is not triggered.