Trigger approval from flow designer to 'assigned to' person on the table
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‎06-17-2024 05:46 AM
The requirement is to trigger approval to the person whose name is present on the 'Assigned to' field of cmdb_ci_computer table using flow designer. Kindly provide me the steps or scripts or references that helps.
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‎06-20-2024 02:12 AM
Hi @SripriyaN
It is OOTB
You can set the CI variable n CI field and from there it will pick the vlaue
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎06-20-2024 02:19 AM
On the catalog item, user will select a record(computer asset) on a reference field(table name: computer_ci_computer). the approval should trigger to the 'owned_by' person of that asset.
Hope it is clear now.
Regards,
Sripriya
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‎06-20-2024 02:36 AM
HI @SripriyaN
Try this way
1st Get variable
2nd Ask approval.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎06-20-2024 10:20 PM
Should we give anything on the approval field and journal field?
Also what rules to provide?
Why I'm asking is because I kept what you suggested and kept rule as anyone approves and selected the assigned to field. The approval is not triggered.