Resolved! How to associate SLA with OLA and UC
Hello.I need to associate OLA and UC with certain SLA. In OOB is their a way to do this?
Forum Posts
Resolved! adding the attachments in the portal
Hi Team, I have a requirement to show the attachments which is present in the KB article in the service portal with a link and when the user clicks 0n the links the attachments presents in the Kb article should be downloaded . Ex :suppose ...
Hi All, we have some variables RITM level which is read only but i need to give edit option for RI
Hi All, we have some variables RITM level which is read only but i need to give edit option for RItm assignment group members please help
Issue in Notification body and who will receive
Hi , I am triggering a notification but i am facing below two issues:1. Notification is not going to 'Users/Groups in fields'.2. Fields added in the Notification body is not displaying anything. See the screenshot attachedPlease let us know if anyone...
How to add hyperlink into info message
a hyperlink that redirects you to incident list view can be defined in this business rule. link is not getting the incidents Showing below one I need a incident number for example show below onePlease help any one . and this is dev instance that's t...
There is a failure to import files from SFTP server
Hi All, When an scheduled import triggers SFTP data source then we are getting an error to import files from SFTP server into ServiceNow, for time being we fixed, however in the future we want to send a report and also notification to the user if the...
How to add hyperlink into info message on problem table
For example, when a certain incident record is "resolved" we get an info message into the problem table Please help any one.Please send the script. It is very helpful for me.
Remove Clock icon from Employee Center Page
How to remove the clock Icon from the Employee Center Portal Page? Please help me to solve the issue
Exporting tickets with attachments and screenshots
We just started using service now, our old ticketing system is able to export the tickets with all of its attachments/screenshots. But in service now, we are not able to do so. Does service now have this capability? Is this something that we need to...
Comparison between two arrays
Hi Team,Can some please help me how to compare 2 arrays and any difference found between we need to store difference values in array3 while (cm1.next()) { var array2 = req.split(', '); gs.info("array2 values" + array2); var ...
HTML Template table breaks with journal field
Hi guys,we discovered an issue with using HTML document templates for printing a form view to PDF. In our case we print some fields from the incident form.To structure the template we use tables. One row includes comments and work notes from the acti...
different colors in incident list view based on state(we need states in different color)
hi pls provide any solution.
Inbound action and service catalog
A user should be able to send an email from a third-party application (personal email for testing purposes since this is for evaluation) to their ServiceNow personal instance and it would automatically create a request using the Catalog Item SSL Cer...
Resolved! Regarding Dashboards in ServiceNOw
I need solution for sorting invoice summary status report by using service month
