unable to add the comment in request from service portal

[KarunakarJ]

Enduser tried to add a comment to the request he raised, but access was denied. He was unable to add the comment in ServicePortal. What could be the cause and solution?

[Sid_Takali]

Hi @KarunakarJ Check the "sc_request.comments" ACL, it should provide the write access to end user  role.

Refer this thread https://www.servicenow.com/community/itsm-forum/end-users-cannot-add-comments-to-ritm-in-service-por...