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Forum Posts

Change task - unable to edit state field

Hello ,  I have written a business rule where change task is created automatically on insert of change request , the issue is state value can only be edited by admins . how to resolve this?  

harry24 by Tera Contributor
  • 1392 Views
  • 4 replies
  • 0 helpfuls

Hide Variable editor for 2 catalog items

Hello All, I have a requirement of hiding 'Variable Editor' on the RITM level to two catalog items. As per the below screenshot, i could hide all the variables but the label 'Variables' and the grey line are not hiding. If I use the form layout metho...

Aasrita by Tera Contributor
  • 741 Views
  • 1 replies
  • 0 helpfuls

Exporting tickets with attachments and screenshots

We just started using service now, our old ticketing system is able to export the tickets with all of its attachments/screenshots. But in service now, we are not able to do so. Does service now have this capability?  Is this something that we need to...

rob90404 by Kilo Contributor
  • 1838 Views
  • 2 replies
  • 0 helpfuls

HTML Template table breaks with journal field

Hi guys,we discovered an issue with using HTML document templates for printing a form view to PDF. In our case we print some fields from the incident form.To structure the template we use tables. One row includes comments and work notes from the acti...

Dominique15 by Tera Contributor
  • 1160 Views
  • 2 replies
  • 0 helpfuls