Hi Everyone, Is there a to retrieve the favourites of the user. apparently it was dissapear. I saw some article that favourites record stored in sys_ui_bookmark.list but how can I retrieve ?1 of the option I observe is export the favourites of the us...
Hello , I have written a business rule where change task is created automatically on insert of change request , the issue is state value can only be edited by admins . how to resolve this?
Hi All, I am trying to identify how the " Related Search Results " actually works, as I believe it just tries to match the key words and gets the related record. However, when I was testing the same for open incidents, I had kept 3 incidents, one in ...
When a Demand is created from IDEA portal, IDEA Category value should be copied over to Demand record. i have created a reference field called 'category' in idea table using reference table as (im_category). now when a user convert idea to demand the...
What permissions are required to adjust a ServiceNow knowledge template?One of our designers claims that each field must have its own heading field as well. My manager prefers to have the contents field but not the field label.I would like to know th...
End Impersonation in portal is Possible?
Hello All, I have a requirement of hiding 'Variable Editor' on the RITM level to two catalog items. As per the below screenshot, i could hide all the variables but the label 'Variables' and the grey line are not hiding. If I use the form layout metho...
How to add star rating in survey form, how to do this please help.currently it looks like this required like this
Hi community, My instance just got an issue. When access to the Email Logs, I cannot see any email sent out when task is assigned to someone or put a comment on ticket (normally it should be there). I'm checking in the Events table and see some recor...
Hi Everyone, I have a requirement to place the two variables beside each other, but the issue is that one variable is inside the variable set and the other is just a simple variable. Any idea how we can achieve this?Thanks,Prajwal
Hello.I need to associate OLA and UC with certain SLA. In OOB is their a way to do this?
For example, when a certain incident record is "resolved" we get an info message into the problem table Please help any one.Please send the script. It is very helpful for me.
We just started using service now, our old ticketing system is able to export the tickets with all of its attachments/screenshots. But in service now, we are not able to do so. Does service now have this capability? Is this something that we need to...
Hi guys,we discovered an issue with using HTML document templates for printing a form view to PDF. In our case we print some fields from the incident form.To structure the template we use tables. One row includes comments and work notes from the acti...