Hi Team, Catalog Item not searchable in Service Portal even though have attached catalog,category and set the Visble Everywhere to TRUE and Hide on Serviceportal to FALSE and also there is no specific criteria as well but still no luckNote: All these...
I am trying to download in .csv format from service now for a task and receiving a message that the data has been sent to E-mail. However the data exceeds 25 MB so I am not seeing an attachment. I checked send to E-mail option since it would take a l...
Hi Team, I want to make the Requested for field for VIP names in red on a task table , but reqested for is not the direct field on TASK table how can i achieve it by using the client scrip. Note: Requested for on sc table field info: Dictionary Info:...
How to make assignment group non-read only in problem table when you select category is dropdown None and assignment group is read only it selects any other category
Hi Everyone, Is there a to retrieve the favourites of the user. apparently it was dissapear. I saw some article that favourites record stored in sys_ui_bookmark.list but how can I retrieve ?1 of the option I observe is export the favourites of the us...
Hello , I have written a business rule where change task is created automatically on insert of change request , the issue is state value can only be edited by admins . how to resolve this?
Hi All, I am trying to identify how the " Related Search Results " actually works, as I believe it just tries to match the key words and gets the related record. However, when I was testing the same for open incidents, I had kept 3 incidents, one in ...
When a Demand is created from IDEA portal, IDEA Category value should be copied over to Demand record. i have created a reference field called 'category' in idea table using reference table as (im_category). now when a user convert idea to demand the...
What permissions are required to adjust a ServiceNow knowledge template?One of our designers claims that each field must have its own heading field as well. My manager prefers to have the contents field but not the field label.I would like to know th...
End Impersonation in portal is Possible?
Hello All, I have a requirement of hiding 'Variable Editor' on the RITM level to two catalog items. As per the below screenshot, i could hide all the variables but the label 'Variables' and the grey line are not hiding. If I use the form layout metho...
How to add star rating in survey form, how to do this please help.currently it looks like this required like this
Hi community, My instance just got an issue. When access to the Email Logs, I cannot see any email sent out when task is assigned to someone or put a comment on ticket (normally it should be there). I'm checking in the Events table and see some recor...
Hi Everyone, I have a requirement to place the two variables beside each other, but the issue is that one variable is inside the variable set and the other is just a simple variable. Any idea how we can achieve this?Thanks,Prajwal
